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Electronic Relationship Manager- Chennai

2.00 to 7.00 Years   Chennai   10 Aug, 2022
ICICI Bank Ltd
Job LocationChennai
EducationNot Mentioned
SalaryNot Disclosed
IndustryBanking / Financial Services
Functional AreaSales / BD
EmploymentTypeFull-time

Job Description

    Dear Candidate,Greetings from ICICI Bank!We are hiring forElectronic Relationship Manager(ERM).Education/Experience: Graduate with more than 5 years of experience or MBA with 0-3 years of experience.Location:Chennai.Job Description:
    • Build and deepen relationships with customers to achieve increase in share of wallet and revenues through the phone banking channel.
    • Provide professional customer service to achieve high customer satisfaction and retention.
    • Have complete knowledge of customer base in terms of the profile, demographics and assets in the bank.
    • Serve as one-point contact to the mapped customers of the bank.
    • Cross selling of new products and services for both new and existing customers.
    • Providing advisory for various products offered by Banks to enhance relationship value.
    • Develop and maintain banking relationships with select group of customers through individualized customer service.
    • Generate new business to achieve defined targets in terms of no of customers, volumes and revenue for the segment.
    • Achieve the budgeted cross sell targets.
    • Ensure coverage of customer base in accordance with business plans.
    Key skills:
    • Ability to manage relationships to improve relationship value of existing Clients.
    • Aptitude towards delivering high quality customer service with good organizational and interpersonal skills.
    • Excellent communication Skills.
    • Self-driven with sales bent of mind.
    Regards,Team HR- ICICI Bank

Keyskills :
cross sellingcustomer carephone bankingcustomer servicecommunication skillssales processbpo voicetelesaleserm

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