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Engr II-QA Test Automation

2.00 to 7.00 Years   Chennai   13 Oct, 2021
Verizon Data Services India PvtLtd
Job LocationChennai
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

When you join VerizonVerizon is a leading provider of technology, communications, information and entertainment products, transforming the way we connect across the globe. We re a diverse network of people driven by our ambition and united in our shared purpose to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward and you can too. Dream it. Build it. Do it here.What you ll be doing.Responsible for authoring, designing & testing Voice applications using conversational bot solutions such as Google Dialog Flow (Google CCAI) or any equivalent AI models. You will help modernizing Contact Center application experiences into conversational AI and involve in Functional Testing of major business programs for consumer. You ll deliver projects that can perform complex analyses using emerging technologies.

  • Writing detailed test plans, creating test cases designs, and the test execution, and providing test results for customer projects.
  • Identifying, documenting and prioritizing defects, and working with the teams to investigate and resolve the issues.
  • Providing regular status reports on the testing (i.e. Test cases burndown report, test results summary, etc.)
  • Working with project stakeholders to review requirement and design artifacts to identify issues early in the Development.
  • Creating level of effort estimates for Test case design and execution.
  • Managing and reporting on defects.
  • Interfacing with customer for UAT testing, managing the defect evaluation / resolution process.
  • Executing or creating new Automation Test cases using Cyara.
  • Analyzing Customer Fallouts and Experience Issues.
  • Analyzing Pre and Post Release metrics for understanding performance and identifying experience issues.
What we re looking for.You ll need to have:
  • Bachelor s degree or one or more years of work experience.
  • One or more years of hands-on experience testing IVR Call Flows and experience with IVR test case design.
  • One or more years of experience with Contact Center QA Testing.
  • One or more years of experience in writing test plans, test cases, and test designs from functional requirements use cases and designs documents specifically for contact center quality assurance.
  • One or more years of experience testing IVR / VXML, Genesys , Avaya platforms and knowledge of various Telephony components (SM, Border Controlers, ICM, ACD, etc.)
  • One or more years of experience working with AWS , Postgres and SQL.
  • One or more years of experience with HP Quality Center, JIRA, QTest or other quality assurance testing tools.
  • One or more years of experience with Automation tools such as Cyara, Python, Selenium & Botium platforms.
Even better if you have one or more of the following:
  • Willingness to work as needed after business hours and on weekends, generally once every few months.
  • Knowledge on any conversational platforms to emerging experiences like Alexa, Google assistant, Bixby and Cortana.
  • Ability to debug and understand issues thru Kibana Logs and Grafana visualizations.
,

Keyskills :
test case designhp quality centeruse casestest casescontact centerquality centertest executionautomation toolsquality assurancefunctional testingfunctional requirements

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