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Engr III Cslt-Software Devt

2.00 to 5.00 Years   Chennai   04 Jan, 2022
Verizon Data Services India PvtLtd
Job LocationChennai
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

When you join VerizonVerizon is one of the world s leading providers of technology and communications services, transforming the way we connect across the globe. We re a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward and you can too. Dream it. Build it. Do it here.What you ll be doing.OMNI Voice handles all projects related to Voice Technology in Verizon Consumer Group. The team handles the IVR (Interactive Voice Recognition) Voice Application Development in AEP Platform, Voice Tools Management, Voice Applications in Contact Center, Voice Biometrics & Fraud Management and also Voice Bot Development in Alexa, Google Dialog Flow. Wireless IVR - Handles 4.5 million calls a day with 85% self-serve rate. Verizon Wireless ITs IVR is an enterprise-wide solution that supports multiple business segments 24X7 and is the front door for service calls catering to both English and Spanish speaking customer base. The candidate would primarily be working on Production/Non Production Environment Maintenance and Production Incidents management.Responsibilities:

  • Maintaining IVR application environment - AWS/Avaya OD/Google Dialogue Flow.
  • Performing Health checks in Non Production & Production environments along with Alerting & Monitoring.
  • Maintaining AWS EC2/Auto scaling/SQS/ALB/Lambda.
  • Configuring and Maintaining Devops pipeline with Jenkins/Ansible.
  • Writing Queries for Oracle/Cassandra and Postgres Database.
  • Data search using Kibana or Elastic Search.
  • Analyze production issues and come up with improvements.
  • Constantly be on the lookout for ways to improve monitoring, discover issues and deliver better value to the customer.
  • Ability to learn and implement quickly.
In this hybrid role, youll have a defined work location that includes work from home and assigned office days set by your manager.What we re looking for.Youll need to have:
  • Bachelor s degree or four or more years of work experience.
  • Four or more years of relevant work experience.
  • Three or more years of experience in handling the IVR Support operations
  • Four or more years of experience in production monitoring
  • One or more years of experience with Jenkins & Ansible
  • One or more years of experience with AWS resource creation & Maintenance
  • Experience on ELK Stack and configuring Kibana Dashboards
  • Experience in Splunk Tool Implementation
Even better you have:
  • A degree.
  • Knowledge of the software development lifecycle phases, including system analysis, design, coding, testing, debugging and documentation.
  • Knowledge of computing software, hardware and networking infrastructure.
  • Orchestration using Kubernetes for springboot Microservices.
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Keyskills :
software development life cyclefraud managementenglish languagesystem analysissoftware developmentvoice technologyvoice biometricscontact center

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