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Enterprise Apps(Digital Channels) - Support Analyst

3.00 to 6.00 Years   Chennai   27 Oct, 2020
Job LocationChennai
EducationNot Mentioned
SalaryNot Disclosed
IndustryBanking / Financial Services
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

About BNP Paribas Group:BNP Paribas Group is a leading European bank with a strong global footprint across 72 markets and more than 202,000 employees. The Group provides corporates, institutional and private investors with product and service solutions tailored to their specific needs. It offers a wide range of financial services covering corporate & institutional banking, wealth management, asset management, insurance, as well as retail banking and consumer financing through strategic partnerships .About BNP Paribas India Solutions:Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas Group, a leading bank in Europe with an international reach. With delivery centers located in Mumbai and Chennai, we are a 24x7 global delivery center. We partner various business lines of BNP Paribas such as Corporate and Institutional Banking, Wealth Management, Retail Banking through three verticals - Information Technology, Operations and Finance Shared Services.About Businessline/Function :What sets Bank of the West apart from other banks is our team members-they embody the optimistic spirit of the West. There is a spirit here that drives us to do more. Our team of more than 10,000 employees is vital to the success of our Bank. They reflect our modern western values-straightforward, entrepreneurial and optimistic. We seek to create a corporate culture that fosters and rewards excellence, encourages creative thinking and respects diversity - an environment where team members are engaged, supportive of one another and enthusiastic about serving our customers. Bank of the West offers the stability of a company that has a 135 year history and is part of BNP Paribas, a European leader in global banking and financial services and one of the 6 strongest banks in the world. We offer opportunities across our diverse business lines - Retail Banking, Commercial Banking, National Finance, and Wealth Management.Job Title:Support AnalystDepartment:Bank Of The WestLocation:Chennai , IndiaBusiness Line / Function:Application Support L2Reports to: (Direct) Lead/ManagerGrade: (if applicable) (Functional) Number of Direct Reports:Directorship / Registration:NAPosition PurposeThrough minimal supervision supports all phases of software implementation and post implementation production support. Supports applications and handles assignments with major complexity and scope. May manage projects with multiple cross-impact areas. Responsibilities Direct ResponsibilitiesThe Application Engineer s responsibilities include, but not are limited to, project implementation and post production (BAU) support:Install and configure software in all environments (DEV, UAT, Staging, Production and DR). Apply and support product defect fixes and updates, from testing thru implementation. Performance platform tuning and module configurations. Provide 24x7 production support and troubleshoot issues related to assigned applications.Experience in security related activities like vulnerability management. Maintain platforms up-to-date with Security, OS, DB, and 3rd party patches. Monitor and maintain system health, performance, and batch processing (e.g., EOD processing, file transfer and loading. Develop, maintain and support Disaster Recovery plans and annual exercise. Assist other team members to troubleshoot more complex issues. Adherence to Audit, Compliance and Risk guidelines. , Technical & Behavioral Competencies Technical Competencies :3-6 years in IT Application Production support experience.Good Database skills (Oracle SQL/PLSQL, MS SQL) with strong ability to debug. Good experience In WebServers, Tomcat, Web sphere, IIS, WebLogic etc. including application deployments, upgrades, patching, configurations. Windows 2012/2016 server, IIS 7.x. Good hands on experience in PowerShell, Python, Ansible (required)Familiar with VMs, Vlan, F5, Firewall concepts Hands on experience on Splunk and writing custom queries to support application monitoring Monitoring tool hands on experience for tools like Dynatace, Appdynamics Exposure to Application Security areas like- Vulnerability Management, Penetration Test Fixes Cyberark Account Management Awareness Troubleshooting of application, network, and server based issues. Ability to understand, follow, design and document process flows. Behavioral Competencies :Ability and willingness to rotate in various shifts during weekdays (Mon-Fri) as below :o2 weeks of morning shift from 6.15 AM to 2.45 AM o2 weeks of afternoon shift from 2.15 AM to 10.45 PM o2 weeks of night shift from 10.15 PM to 6.45 PM Ability to work on weekends as and when required as defined by the business needs. Ability and willingness to work on weekends on demand basis as per the shift roster. Good Written and verbal communication skills. Support multiple lines of business and ability to multitask on applications/technologies in various domains. Ability to work independently and follow escalation process when applicable. Ability to work in high stress environment and meet defined SLAs. Specific Qualifications (if required)Bachelor s degree BS in Information Technology, Computer Science or a related field Skills Referential Behavioural Skills: (Please select up to 4 skills)Communication skills - oral & writtenAbility to collaborate / TeamworkAttention to detail / rigorAbility to deliver / Results drivenTransversal Skills: (Please select up to 5 skills)Ability to understand, explain and support changeAnalytical AbilityAbility to develop and adapt a processAbility to inspire others & generate peoples commitmentAbility to manage / facilitate a meeting, seminar, committee, trainingEducation Level: Bachelor Degree or equivalent Experience Level At least 3 years Other/Specific Qualifications (if required)

Keyskills :
unixtroubleshootingslapost productioncomputer scienceasset managementfinancial servicesproduction support

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