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| Job Location | Chennai |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Software |
| Functional Area | General / Other Software |
| EmploymentType | Full-time |
Experience: 6- 9 yearsCore Skills:Strong knowledge of Development/ Support projects and good understanding of support processes.Good understanding of various KPIs and Metrics used in reporting of Development/ Support projects.Strong knowledge of Data transformation projects and hands on experience in Data- warehousing ETL tools like Informatica, DataStage, MSTR, Tableau and PowerBI.Should have previous experience in Dashboarding and data transformation projects executed and managed from offshore.Should have very good understanding of Offshore- Onsite model of project execution and support.Handled a team of 5 +Required Skills:Advanced SQL Knowledge Writing & debugging complex SQL statements to query and understand data/ Information.Hands- on Knowledge on any one visualization tools like Power BI, Tableau, MSTR, Cognos etc.Hands on knowledge on any one ETL tool like Informatica, Talend etc.Good Excel Knowledge.Professional and Effective communication skills, Presentation skills and client facing skills.Exposure to MPP or other Project management tools like JIRA, Quality Centre is a plusRole & Responsibilities:Analyze, categorize and prioritize Development / support tickets based on severity. Be flexible to reprioritize based on business needs and communicate the reasons to the stake holders.Prepare project schedule & delegation of development work and send to respective stakeholders.Assign tickets to appropriate resources (L1, L2, L3) based on ticket complexity and resource skills. Track and monitor for completion.Prepare Triaging reports based on ticket assignment and send to respective stakeholders.Prepare effort estimates for tickets and track actual efforts against planned efforts.Maintain resource rotation plan, resource leave plans, resource hours clocking and exception reports.Monitor and track SLA compliance for ticket acknowledgement and ticket resolution.Manage all communication related to Ticket triaging, assigning and resolution with PMO or Project Manager.Support PMO in preparing various reports SLA Breach reports, Daily Incident status reports, Monthly status report and resource utilization reports.Prepare required documentation for Production rollout & transfer to support.Perform admin related tasks like add, delete, manage users, security, access, and privileges, code promotion to test/ prod from devPerform Hardware and Software administration, software updates, software patches install and license audits.Qualifications & Skills:Bachelor s or Master s degree in related technical field.6 9 years of associated work experience.Detailed analytical abilities.Experience with Data Analytics projects.Strong experience in project management and PMO activities.Good Knowledge of SQL and visualization tools like Power BI.,
Keyskills :
etlenvironmentdata integrationeffective communication skillspower bietl tooletl toolsdata analyticsquality centersoftware updatesproject executionproject managementinfmaticareptingdevelopment w