FM Engineer Core (VOLTE/IMS)

Job Description

Come create the technology that helps the world act togetherNokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work.The team youll be part ofAs Nokias growth engine, we create value for communication service providers and enterprise customers by leading the transition to cloud-native software and as-a-service delivery models. Our inclusive team of dreamers, doers and disruptors push the limits from impossible to possible.What you will learn and contribute toFault management/configuration of VOLTE/IMS NetworkAre you passionate about solving problems As part of our team, you will:Provide 24/7 L2 support on relevant elementsPerform L2 fault and service restorationPerform L2 fault investigations and root cause analysis to resolve issues within SLAs.Input into Incident Reports and Problem ManagementUpdate TT with L2 fault information, impact analysis and rectification.During critical and escalated major fault rectification, participate in fault management as requested by the Incident Manager and attend the bridge conferences as per the WLA.Escalation to Vendor for L3 support in the rectification of service impacting faults and other system faults as necessaryCollect and analyses required logs and traces during and post fault investigationsSupport other L2 domain teams in identifying faultsDevelop, maintain and perform L2 Health Checks and scriptsDevelop and maintain L2 technical processes and toolsEnsure backup of all elements as per Back-Up policyAssist performance team in troubleshooting of Network performance issues and customer faults, CPDs.Review plans and results of IOT, SW release and feature testingReview regression test plan, specifications and results for SW updatesImplementation of SW updates including review release notes, impact/risk assessments, FAR (participate in FAR to up-skill for GAR rollout), GAR, analyze performance post changeMaintain network baseline document set eg life cycle database for all elementsReview technical documentation/notes and faults descriptions from Vendor and implement workarounds/fixes as requiredMaintain known issue list/ Risk Register Improve optimization of alarms, counters and thresholds.Provide recommendation to the local Engineering teams on configuration, software updates and general element management as appropriate.Review, awareness and approval of CR activity and participate in Daily CR Review meetingsUsage data collection and controlPerform System Performance monitoring and analysisProvide Operational Acceptance for new elements being introduced into the networkProvide data for pre-sales supportYour skills and experienceYou have:Have multiple years of experience in EPC network.In depth knowledge of PCRF, OCS, DRA/DEA, LBSHands-on experience on Nokia products SPS, CSD, NLS, NCM3G,4G, Roaming call flowsGood understanding of the interfaces of 3g,4gDiameter (AVPs & result code), GTP Protocol knowledge.Linux command level knowledgeGood command on Single customer issue, network issue troubleshootingWireshark trace collection & analysis.CDR issue handling and troubleshootingCloud NFV knowledge is plus.Knowledge on NFVI will be an added advantageLLD and HLD understanding.Finding and fixing the faults.should be ready for 24*7 support for operations.Good communication skill to put things togetherEnsuring smooth operations and effective customer managementBE Electronics and Telecommunication or equivalentWhat we offerNokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.Nokia is committed to inclusion and is an equal opportunity employerNokia has received the following recognitions for its commitment to inclusion & equality:

• One of the World s Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
• Workplace Pride Global Benchmark
• LGBT+ equality & best place to work by HRC Foundation

At Nokia, we act inclusively and respect the uniqueness of people.Nokia s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.Join us and be part of a company where you will feel included and empowered to succeed.Additional Information,

Keyskills :
root cause analysislife cycleroot causerelease notesdata collectionimpact analysisfault managementsoftware updatesservice providersfault rectificationnetwork performance