Front Desk Representative

Job Description

We are looking for a pleasant and friendly Front Desk Representative to join our team! As a Front Desk Representative, you will be responsible for different receptionist and clerical duties at our office.As the front-line-employee, your role will be extremely important for improving customer experience and satisfaction. Your goal should always be to make our guests feel comfortable and satisfied while in our office.Front Desk Representative duties and responsibilities

• Keep front desk clean, tidy and supplied with all the necessary supplies
• Greet, communicate with and welcome guests
• Answer all the customers questions and address their complaints
• Answer all incoming calls, redirect them when needed
• Receive letters, packages and send them to appropriate destination
• Prepare and manage outgoing mail

Keyskills :
workforce managementmulti-line phonesatisfied clientsswitchboard operatorreception areascall center developmentcontact center managementclerical workswitchboardfront desktelephone receptioncustomer experiencepostage meterquotasordering offic