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Job Location | Chennai |
Education | Not Mentioned |
Salary | Not Disclosed |
Industry | Education / Training |
Functional Area | General / Other Software,SBU Head / CEO / Director |
EmploymentType | Full-time |
*About Standard Chartered We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.To us, good performance is about much more than turning a profit. Its about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.Were committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.What is the Opportunity The Global Head, GBS and Head Servicing and Transacting (S&T) reports into the COO, Global Journey Head of Onboarding / Servicing & Transacting. The selected individual will be accountable for co-owning and delivering the end-to-end, best-in-class transacting and servicing client journey for CPBB Banking clients, In addition, as GBS Head of CPBB the role holder is expected to align the client journey objectives (onboarding and servicing and transacting) and risk management priorities to CPBBB s strategic agenda and responsible for identifying and creating areas of competitive advantage including change management within the domainWhat will you do The role holder is will be responsible for aligning the client journey objectives to CPBB s strategic agenda and is responsible for identifying and creating areas of competitive advantage in the transacting and servicing domain and onboarding domain, including change management.In addition, they will: Ensure that the CPBB Operations strategy is embedded in the hubs and caters for client outcomes Drive harmonization of processes by taking advantage of a panoramic view of varied country processes (India, Malaysia, China x4 hubs). Championing new ways of working not only for operations but through the larger GBS organization. Align with country heads of Client Journeys on the local investments being made in the country to help ensure investments are aligned to client outcomes For S&T develop and create more COEs aimed at providing design and delivery of capabilities for partnerships and alliances, portfolio sale/purchase, securitization, lending financial expertise , process development unit for the regions and countries etc. Identifying and grooming talent pipeline. Delivery against agreed service standards (TAT, Accuracy, Referrals) for financials and other transactions including financial settlements to all external entities Ensure client servicing, transaction and data processing accuracy, client documentation as applicable across servicing life cycle, accounting accuracy, reconciliations, including revenue accounting, tax compliance on direct and indirect taxes etc Be responsible and accountable for designing the end-state vision of the transacting and servicing client journey or Onboarding Journey and setting the framework and organisational structure to deliver this experience Drive adoption of existing and future process and technology initiatives. Own end-to-end accountability of Operations supporting the transaction and servicing element for CPBB Banking clients. In partnership with Group Journey COO s and Business Heads articulate a forward-looking view of emerging industry trends and regulations to develop a platform consistent with the Bank s and business strategic ambition. Use of data analysis and leverage on best-in-class market capabilities (e.g. predictive modelling, AI, digitisation, and other emerging technologies to deliver a best-in-class transacting and servicing experience Drive ideation around country innovations and enhancements to digitisation and emerging technologies that give real time decisive client outcomes Be responsible for minimising operational loss and audit failures and in conjunction with country and Global Journey COOs , CPBB management team and colleagues from operational risk and compliance to ensure appropriate focus on issues and resolutions in collaboration with business risk managementWhat do you need to succeed The role requires exceptional stakeholder management across Group, country, region, country business, T&I, frontline, Call Centre, Compliance, Finance and Risk to ensure alignment across organisation on target state operating model and to deliver the end-state vision. This includes prioritising initiatives and decisions related to the scope across different markets, product requirements while maintaining strict oversight over investment funding within the journey. Proven track record in Retail, Consumer, Private Banking, Wealth Management, Priority Banking, Business Banking or a related field Experience supporting and transforming the Client Journey within one of the or more of the disciplines above Experience of working, developing and building out large hub and spoke businesses. Head of Operations or equivalent experience supporting a complex business line would be desirable A proven track record of driving transformation, change and adoptionWhat s in it for you Lead the GBS Operations function for CPBB a core business for Standard Chartered Bank Work cross-functionally with leaders from across the country and the firm Manage a high-performing team of specialists and leaders across the globe Be a member of the CPBB NFRC thus driving strategy and decisions across CPBB you ll be expected to be a leader who impacts and drives the broader strategy of the businessIf youre ready to take on your next challenge, apply now.,
Keyskills :
data analysistax complianceprivate bankingrisk managementdata processingclient servicingoperational riskbusiness bankingpriority bankingchange managementwealth management