Head - Accounts Receivables - Order To Cash

Job Description

Head Accounts Receivables (OTC)Accounts Receivable Management :- Oversee the overall performance of the accounts receivable team and ensure all SLAs and KPIs are met in accordance to the agreement.- Monitor and track timely billing, cash application, reconciliation and month end close procedures.- Supervise the regional collections team in FSS, partner with business and regional finance stakeholders and ensure collection targets are met.- Prepare the weekly/monthly KPI reports and provide insights on collection trend and progress, proactively highlight challenges/risks and suggest innovative solutions.- Continuously coach and train the collections team, review performance and provide guidance.- Develop the monthly performance dashboard and other AR metrics as requested by the stakeholders, actively participate in the monthly reviews with finance heads.- Ensure adherence to collection policy and initiate appropriate actions to ensure full compliance to the AR policy.- Continuously evaluate the collections process and recommend best practices & approach including other alternatives.- Evaluate and recommend proper accounting policies and procedures for O2C.- Closely engage with business and finance stakeholders to agree on actions required to clear aged receivables.Process and Governance :- Ensure high quality process documentations are developed, reviewed, and updated periodically.- Drive process compliance across the AR function and establish a method to monitor and capture deviations to standard processes.- Support internal and external audits, be the bridge between auditors and delivery teams. Coordinate action plans and closure of actions.- Support new migrations, evaluate scope, review process documentations, validate controls and ensure the documents are of high standard.- Evaluate the current governance structure and establish a strong governance model- Prepare and review the service level agreements, define services, accountabilities, and performance measurements.- Periodically conduct refresher training for the associates on policies, procedures, processes, systems, and tools.- Periodically assess training requirements and ensure adequate trainings are provided to upskill employees.- Facilitate negotiations of service level agreements and KPIs, document and obtain signoff from relevant parties.- Continuously challenge business process and deliver measurable improvements- Bridge any gap between functional departments and maintain strong communications across all aspects of the organization, escalate and get things done.- Monitor change requests and ensure such change requests are prioritized and implementedPerformance Management :- Set standards and performance benchmarks that support organization and regional performance objectives, define KPIs.- Create management reports and presentations and share reports for regional reviews.- Conduct periodic reviews with the regional/industry finance team and highlight business performance, key issues & risks and provide recommendations to resolve issues timely.- Obtain periodical inputs/feedback from regional stake holders on overall AR performance. Initiate actions on the feedback and ensure customer satisfaction scores are high.- Benchmark performance, develop performance metrics and publish performance reports periodically to ensure transparency and visibility in achieving performance levels.Continuous Improvement :- Continuously challenge the existing process and strongly recommend efficient ways of performing.- Re-engineer the AR process, improve cash flow and reduce aged receivables.- Stay abreast on industry best practices, implement and share learnings.- Automate processes for better efficiency and improve overall quality of our deliverables- Collaborate with functional teams, business units, finance, IT and leverage cross functional synergies.- Drive standardization and simplification of processes and ensure the end-to-end process is compliant to global policies and regulations.- Closely coordinate with the RPA team, identify opportunities for automation and provide solutions.- Be the brand agent and ensure to periodically publish articles on achievements and value creation- Develop the continuous improvement framework and drive the CI culture among employeesRelationship Management :- Be a change agent and proactively communicate to all stakeholders on the impact of change and corrective actions.- Engage with key personnel in the regions and build a trusting relationship, provide leadership support in coordinating with FSSC team and the regions.- Effectively collaborate and communicate with the stakeholders and ensure client satisfaction - Address customer concerns and complaints.- Understand customer requirements and expectations and be the change agent- Be a good communicator with excellent communication skills and maintain the core values of the organization.- Continuously measure customer satisfaction.Employee Engagement :- Build a high performing team, coordinate with HR in hiring the right resources and oversee onboarding of resources.- Provide regular insight to the employees on regional performance, business requirements and set the right performance expectations.- Actively engage with employees and provide regular performance feedback.- Periodically assess training requirements and ensure adequate trainings are provided to upskill employees.- Conduct workshops, ideation sessions to engage employees in the transformation and continuous improvement journey.- Recognize and reward high performing employees, create succession and career plans.,

Keyskills :
cash flowexternal auditbusiness unitsprocess complianceservice levelbusiness process