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| Job Location | Chennai |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Recruitment Services |
| Functional Area | Operations Management / Process Analysis |
| EmploymentType | Full-time |
Industry : Insurance- Looking for Service Delivery Manager and Operations management candidates- Looking for Service-Level Agreements (SLA), CRM, Offshoring insurance candidatesClient Details :- Our client is one of the global leading insurance company with offshore unit in India at various location.Description :Reporting to the VP Operations, you will be responsible for :- Overseeing Department/AMs delivery on all agreed KPIs- Reviewing intra day process peaks and troughs to manage resources effectively- Weekly /Daily productivity audits- Daily workflow checks and prioritization of work as per TAT- Shrinkage management as per forecast and Client communication and reports to share department performance and productivity- Weekly forecasting and resource planning for respective department- Weekly /Monthly review to assess TAT set by client and propose changes if and when required and Weekly/monthly review of SLA delivery- Authorizing and implementing training and development requirements highlighted by team/Clients- Resource planning for cross functional peaks- Maintaining costs as per client and process heads guidelines- Reviewing and resource planning to ensure costs are as per approved FTE budgets- Identify process improvements to drive efficiencies- Reviewing weekly team stats to maintain consistency in performanceProject review and Management :- Cascade and manage transition deadlines and process flows and KPI Delivery- Implement and present progress update documents for all areas/new transitions- Review and propose KPI changes as per process developments and requirements- Define and manage group/Team structures to support business needs- Operational excellence through continuous improvement and innovation - Excellent analytical, decision making, problem solving and negotiation skills - Solid understanding of BPO industry- Demonstrated background of taking appropriate, calculated risks and working them to the advantage of the organization- Knowledge of business systems and their interfaces required.Profile :Looking for candidates from Insurance background only and desired candidates should have offshore experience with the following :Education : Bachelors degree/Masters degreePreferable : Green/Black Belt, PMP etcExperience : 16yrs to 20yrsWork Location : Chennai- Minimum 10 years of experience with transaction process, quality management and training with minimum 3 or more years in leading 50+ staff. - Experience driving transformation and leading change management and process improvement- Experience leading processes, delivering completion on or before deadline,- Working in a fast-pace environment with the ability to supervise multiple initiatives/goals- Experience in managing staff in a remote environment. - Efficient use of resources to deliver organization goalsJob Offer :Growing Opportunity in a fast paced environment,
Keyskills :
service deliveryoperations managementinsurance backgroundquality managementclient communicationoperational excellenceresource planningchange managementbusiness systems