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Job Location | Chennai |
Education | Not Mentioned |
Salary | Not Disclosed |
Industry | Telecom / ISP |
Functional Area | General / Other Software,IT Operations / EDP / MIS |
EmploymentType | Full-time |
About Cloud and Network ServicesCloud and Network Services, include the existing Nokia Software business (excluding Mobile Networks network management), Nokia s enterprise solutions, core network solutions including both voice and packet core, and managed and advanced services from its current Global Services unit. This unit will also act as a delivery channel of certain products from other business groups to enterprise customers. Cloud and Network Services will target growth by leveraging the industry transition to cloud-based delivery, network-as-a-service business models, and software-led value creation.Job Description- Good knowledge in 3G/4G/5G network with minimum 5 years of technical experience plus 2 years working experience in Incident manager role - Work experience on Telecom network in Core, RAN or Cloud Experience - Good exposure on 5G SA Core architechture - Exposure in Multivendor network environment - Ability to handle the network outage and drive towards restoration within defined SLA - Abiligy to drive Post incident review meeting with Customer and all relevant stakeholders - Strong Customer communication skillset - ITIL certification is Plus - Technical & Management bridge handling experience - Vendor management and escalation management experience. - Knowledge on incident and problem management process. - Should be ready to work in 24X7 shift operations. - Good experience in Service Level management - Fluency in Spoken and written English, - Should be an excellent business communication skills - Ability to work under highly pressurized environment. - Customer management Experience - Experience in process development - Knowledge on project management/Customer SLA Management - Good Communication and inter personal Skills - Prior Experience in Global Customer Interaction - Flexible and ready for new challenges - Good in multi-tasking - Highly engaged and motivated - Innovative, Open mind, Collaborative - Quality oriented and Focused on execution excellence - Consistent in using standard processes and tools - Presentation Skills- Good knowledge in 3G/4G/5G network with minimum 5 years of technical experience plus 2 years working experience in Incident manager role - Work experience on any 5G RAN or Nokia 5G RAN Experience - Good exposure on 5G SA Core architechture - Exposure in Multivendor network environment - Ability to handle the network outage and drive towards restoration within defined SLA - Abiligy to drive Post incident review meeting with Customer and all relevant stakeholders - Strong Customer communication skillset - ITIL certification is mandatory - Technical & Management bridge handling experience - Vendor management and escalation management experience. - Knowledge on incident and problem management process. - Should be ready to work in 24X7 shift operations. - Good experience in Service Level management - Fluency in Spoken and written English, - Should be an excellent business communication skills - Ability to work under highly pressurized environment. - Customer management Experience - Experience in process development - Knowledge on project management/Customer SLA Management - Good Communication and inter personal Skills - Prior Experience in Global Customer Interaction - Flexible and ready for new challenges - Good in multi-tasking - Highly engaged and motivated - Innovative, Open mind, Collaborative - Quality oriented and Focused on execution excellence - Consistent in using standard processes and tools - Presentation SkillsAdditional Information,
Keyskills :
incident managementproblem managementchange managementitilslaopen mindcore networkservice levelglobal servicesnetwork servicesquality orientedvendor managementsoftware business