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Infrastructure Service Management Application Support Engineer

4.00 to 6.00 Years   Chennai   06 Jan, 2022
Accenture
Job LocationChennai
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

About Accenture: Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services-all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 674,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries.We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com Accenture | Let there be change We embrace change to create 360-degree value www.accenture.com

  • Project Role :Application Support Engineer
  • Project Role Description :Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
  • Management Level :10
  • Work Experience :4-6 years
  • Work location :Chennai
  • Must Have Skills :Infrastructure Service Management
  • Good To Have Skills :No Technology Specialization
  • Job Requirements :
      • Key Responsibilities : 1 Participate in incident management meetings, drive initiate SRT bridges 2 Drive metrics for Hopping, backlog, reopen tickets ageing tickets 3 Identify process improvements driving Central Communication point for Major Incidents 4 Driving the efficiency and effectiveness of the incident management process 5 Respond to user/client escalations
      • Technical Experience : 1 ITIL V3 Foundation certification 2 Knowledge of the connecting processes like problem, change, event management 3 Good and clear communication skills with multiple levels of an organization, including interaction with senior level business partners within the company/client 4 Excellent ability to manage multi task high priority efforts/ competing priorities and flexibility to adjust into 247 environments 5 Self-driven and resourceful to achieve goals independently as well as work well in
      • Professional Attributes : 1 5- 7years in Major Incident or similar role 2 Willing to work in 24X7
    • Educational Qualification : 1 Graduate
,

Keyskills :
sqlunixlinuxsql servertroubleshootingv3 foundationevent managementincident managementcommunication skillssoftware engineeringprofessional servicesitil v3srt

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