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Integrated Service Management

10.00 to 14.00 Years   Chennai   30 May, 2020
Job LocationChennai
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaIT Operations / EDP / MIS
EmploymentTypeFull-time

Job Description

What will you do.

  • Responsible for planning and coordinating all the activities required to perform, monitor, and report on the process
  • Act as point of contact for all Major Incidents
  • Obtains authorization for submitted change requests from the Incident & Change Authority
  • Ensure post review of exception changes to evaluate if the change addressed a real or a perceived exception condition
  • Utilize the Incident and change in process management reporting system to monitor and track changes
  • Drive considerable initiative and discernment relative to problem determination / resolution and telephone etiquette
  • Work with the ITSM Service Manager to develop and document IT Incident Management policies, processes, and procedures based on ITIL standard methodologies
  • Own ITIL Incident management - analyze and design service management processes, research and present standard methodologies, and drive for continuous improvements
  • Manage weekly and monthly Incident review meetings and provide data metrics to Leadership
How we ll help you grow:
  • You ll have access to all the technical and management training courses to grow your expertise.
  • You ll learn directly from expert developers in the field; our team leads love to mentor.
  • You have the opportunity to work in many different areas to determine what really excites you.
We always believe that it is extremely important to have the right person for the right job and you are a perfect fit to this strategy. We want people with an openness and ability to learn and who are ready to put good ideas into action. So, go ahead, and grab the opportunities we wish you great success in your career and encourage you to bring your best self to work with IBM.
  • Please Beware.
Of misleading advertisements and fraudsters issuing Offer Letters, on behalf of IBM in exchange for a fee. We recommend you to Stay Alert. Read more here http://ibm.co/2fwBkyK . To avoid any instance of fraud, when receiving communication from IBM, look for this authentic IBM e-mail format: XYZ@in.ibm.com. EOM Statement
  • Culture
IBM is committed to crafting a diverse environment and is proud to be an equal opportunity employer. You will receive consideration for employment without regard to your race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We are committed to compliance with all fair employment practices regarding citizenship and immigration status Required Technical and Professional Expertise
  • Minimum 10+ years in IT Service Management - incident /problem/ change
  • Ability to gather and maintain a wide array of data, analyse data, preparing reports, and introduce process improvements throughout the reporting process along with excellent and technical skills
  • Experience in exercising judgment while analysing and interpreting data to ensure a high level of accuracy, timeliness, and usefulness for account
  • Demonstrated expertise to prepare required documents and presentations as required
  • Proven expertise to ensure high level security, accuracy, and efficiency, demonstrate attention to details
Preferred Technical and Professional Expertise
  • Working knowledge of Intel / DBA/ Unix / Windows OS/Exchange
  • Proven understanding on ITIL principles
  • You love collaborative environments that use agile methodologies to encourage creative design thinking and find innovative ways to develop with cutting edge technologies
  • Ambitious individual who can work under their own direction towards agreed targets/goals and with creative approach to work
  • Intuitive individual with an ability to manage change and proven time management
  • Proven interpersonal skills while contributing to team effort by accomplishing related results as needed
  • Up-to-date technical knowledge by attending educational workshops, reviewing publications
,

Keyskills :
data supportservices itinfrastructure serviceoperation interpretingdata servicemanagement processmanagement systemsmanagement incidentmanagement businessoperations nalysedata

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