Lead Mgr, Customer Portfolios Analytics

Job Description

PayPal s Global Customer Portfolios Analytics team provides the connecting fiber between Marketing, Product, and Finance. You will develop an extensive knowledge of PayPal s overall business and will work with large quantities of data to develop deep insights that shape the thinking of senior leaders and our cross-functional partners. You will become an expert in the customer funnel, understanding and explaining the drivers of acquisition, engagement, and churn across markets, segments, and product experiences, with a focus on customer churn across PayPal portfolios. You will lead a small team and interact with senior stakeholders, developing quantitative insights articulated through crisp storytelling to drive a step-change improvement in the organization s understanding of drivers of churn and appropriate remediation strategies. Job Responsibilities Become an expert in the PayPal customer funnel (activation, engagement, churn, etc.); investigate and explain drivers of change Develop a deep understanding of PayPal s overall business (e.g., products, geographies, business model, value prop) Identify key business levers, establish cause & effect, perform analyses, and communicate key findings to various stakeholders to facilitate data-driven decision making Discover new opportunities to grow and optimize the business through analytics, financial modeling, and business case development Build exec-facing insights, reports, and dashboards to track the progress of the business and its highest-priority initiatives Roll up your sleeves and work with large quantities of data using SQL and Excel, statistical programming languages like R or Python, and visualizing content through PowerPoint and reporting tools such as Tableau Understand what matters most and prioritize ruthlessly Be comfortable with ambiguity and frequent context-switching in a fast-paced environment Demonstrate exceptional communication skills, both written and verbal Basic Qualifications: 7-10 years of relevant work experience in analyzing large, multi-dimensional data sets and synthesizing data insights into actionable recommendations Data driven mindset, with a degree in a quantitative discipline such as Computer Science, Statistics, Engineering, Mathematics or Economics; Masters or MBA preferred Exceptional written and verbal communication skills to influence cross-functional teams Demonstrated ability to effectively establish and maintain working relationships with all levels of the organization Fluent in SQL and Excel; experience with a statistical programming language (e.g., R, Python) and visualization tools such as Tableau or Qlikview Prior experience managing/mentoring a teamPayPal s Global Customer Portfolios Analytics team provides the connecting fiber between Marketing, Product, and Finance. You will develop an extensive knowledge of PayPal s overall business and will work with large quantities of data to develop deep insights that shape the thinking of senior leaders and our cross-functional partners. You will become an expert in the customer funnel, understanding and explaining the drivers of acquisition, engagement, and churn across markets, segments, and product experiences, with a focus on customer churn across PayPal portfolios. You will lead a small team and interact with senior stakeholders, developing quantitative insights articulated through crisp storytelling to drive a step-change improvement in the organization s understanding of drivers of churn and appropriate remediation strategies.Job Responsibilities

• Become an expert in the PayPal customer funnel (activation, engagement, churn, etc.); investigate and explain drivers of change
• Develop a deep understanding of PayPal s overall business (e.g., products, geographies, business model, value prop)
• Identify key business levers, establish cause & effect, perform analyses, and communicate key findings to various stakeholders to facilitate data-driven decision making
• Discover new opportunities to grow and optimize the business through analytics, financial modeling, and business case development
• Build exec-facing insights, reports, and dashboards to track the progress of the business and its highest-priority initiatives
• Roll up your sleeves and work with large quantities of data using SQL and Excel, statistical programming languages like R or Python, and visualizing content through PowerPoint and reporting tools such as Tableau
• Understand what matters most and prioritize ruthlessly
• Be comfortable with ambiguity and frequent context-switching in a fast-paced environment
• Demonstrate exceptional communication skills, both written and verbal

Basic Qualifications:

• 7-10 years of relevant work experience in analyzing large, multi-dimensional data sets and synthesizing data insights into actionable recommendations
• Data driven mindset, with a degree in a quantitative discipline such as Computer Science, Statistics, Engineering, Mathematics or Economics; Masters or MBA preferred
• Exceptional written and verbal communication skills to influence cross-functional teams
• Demonstrated ability to effectively establish and maintain working relationships with all levels of the organization
• Fluent in SQL and Excel; experience with a statistical programming language (e.g., R, Python) and visualization tools such as Tableau or Qlikview
• Prior experience managing/mentoring a team

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Keyskills :
business case developmentequal employment opportunitybusiness casereporting toolscauseeffectdatadriven decision making