Manager, Business Operations

Job Description

ROLE SUMMARYAs part of the Data Monitoring and Management (DMM) group, an integral delivery unit within the Global Biometrics and Data Management (GBDM) organization, the Manager, Business Operations is responsible to support the Head Central Services, for all department level business operations to ensure that timely and high quality data management deliverables in supporting the Pfizer portfolio.Under the centralized management of the Head of India, Data Monitoring and Management, this role will be responsible toSupport the department metrics, resource demand and headcount of strategy planning, calculation and allocation based on the analysis of portfolio demand and business needs.Manage for the compliance of training and qualification (including CV, JD and Org. Charts), Activity Tracker etc. at departmental level.Support for the quality management implementation and quality metrics at departmental level.Project/Program ManagementOperations ManagementVendor ManagementChange ManagementQuality AssuranceCustomer/Client Relationship ManagementROLE RESPONSIBILITIESManage departmental metrics to support the business operation.Manage departmental resource demand to support the business operation.Manage the departmental headcount data, including but not limitedLead for the compliance of training and qualification (including CV, JD and Org Charts), Activity Tracker etc. at departmental level:CV curriculum vitae: yearly review and information changeJD job description: review and create for new job roleTraining compliance through the enterprise learning management system (LMS) P2L: monthly review, report and remind.Training curricula for the job roles: review for business purpose.Lead for the quality management implementation and quality metrics at departmental level.Support department in the selection and management of contracting and outsourcing supportTrack KPI/KRI for performanceCreate Dashboard for representing performance of the departmental operationsOutsourcing on board, off board, transfer management.Tracking / monitoring of outsourcing invoices by monthly.Conduct regular Oversight KPI Management Committee meetings with key stakeholders from Therapeutic AreaEstablish and implement an effective feedback mechanism for enhancements from Therapeutic AreaQUALIFICATIONSDemonstrated experience in managing business operations in a large Organization/Multinational Company/Pharmaceutical OrganizationUnderstanding of the processes associated with clinical study management, data management, and regulatory operations.Abilities in project management, resource management (staff), administrative with supervision and job-related technical capabilities are required, as well as good verbal and written communication skills in relating to colleagues and associates both internal and external to the organization.Proficient in commonly used office software including Outlook, Word, Excel, and PowerPoint with learning ability to new applications.Excellent project management Skills, resource management (staff and financial), administrative and technical capabilities are required, as well as good verbal and written communication.Proficient with any visualization tools to represent data in DashboardBachelors degree /Masters degree in any field with excellent Academic RecordMBA in Business Operations/related field will be an advantagePHYSICAL/MENTAL REQUIREMENTSPrimarily an office-based position involving computer work, attending meetings, making presentations, participating in global conference calls that accommodate time zones, etc.NON-STANDARD WORK SCHEDULE, TRAVEL OR ENVIRONMENT REQUIREMENTSAbility to travel approximately 10%-15%ORGANIZATIONAL RELATIONSHIPSReporting relationship to the Director, Program Lead, Central Services, DMMSupports Study and Asset Teams across the Research/Business Units (R/BU), GPD Center of Excellence, DMM and other groups within PfizerRESOURCES MANAGEDFinancial AccountabilityManage budget in support of the Head Central Services DMM and support management as appropriatePfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.Medical#LI-PFE,

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