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| Job Location | Chennai |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Telecom / ISP |
| Functional Area | General / Other Software,Telecom Software |
| EmploymentType | Full-time |
Oversee and drive back office provisioning of service delivery including onnet feasibility, access networks and customer order provisioning. Drive system and process improvement projects to ensure timely and cost effective provisioning of orders in ILD, NLD and MAN networks. Ensure availability of inventory of network systems and bandwidth in provisioning on networks. Analyze need for capacity augmentation/ optimization to address capacity crunch in networks. Plans, organizes and directs all operations with respect to installation support, network service and major moves. Identify and lead implementation for any new network updates. Responsible for the configuration of telecom infrastructure and/or network components to meet design specifications. Manage and monitor planning and delivery of orders in terms of configuration management. Guide and monitor team to design the network to ensure the customer connectivity in agreed time and supervise hand over to project implementation team. Drive change management initiatives, make change requests and monitor change processes and IT initiatives within to ensure delivering a tested active service layer to the customer on time at optimal costs to the organization and drive continuous improvement. Diagnoses, troubleshoots and resolves problems, and takes corrective action when necessary. Provides technical expertise, business planning and workflow management for ensuring smooth integration of network and system solutions/network improvement. Ensures that all installation functions are performed in a timely fashion to meet specifications.Broad outline of the RoleAreas of Responsibility:- Responsible for Delivery of services across IP data/Voice and transmission for international enterprise customers Work closely with enterprise customer, account manager, technical program management team and assurance to meet the customer expectations on delivery milestonesTake adequate logistics/commercials/technical inputs from the respective teams and plan the projectDefine project tasks and resource requirements and track project deliverables using appropriate toolsConstantly monitor and report on project progress and status to all stakeholders Identify issues and challenges and provide solutionsImplement and manage project changes and interventions to achieve project output Perform escalation management, wherever necessary and in case project is in jeopardy.Ensure customer-end service readinessTake customer sign-off and trigger the billingEducation & Technical / Professional Certificates:- Bachelors in engineering Electronics and Communications or equivalentDepth of knowledge in the domains of IP/MPLS, GPON, FTTx, VPN and other emerging technologies with flavor of access technologiesShould have 8 to 12 years of relevant experience in Telecom/ISPKey Skills:- Capability to handle global customer project/programGood understanding of telecom domain Good people management skills Strong oral and written communication skills to communicate with internal and external customersTechnical CompetenciesKnowledge / SkillsCommunication Skills,
Keyskills :
TelecomTelecommunicationsTechnologyManagementEngineeringManagerEngineerProgram Manager