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Job Location | Chennai |
Education | Not Mentioned |
Salary | Not Disclosed |
Industry | IT - Software |
Functional Area | General / Other Software |
EmploymentType | Full-time |
When you join VerizonVerizon is a leading provider of technology, communications, information and entertainment products, transforming the way we connect across the globe. We re a diverse network of people driven by our ambition and united in our shared purpose to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward and you can too. Dream it. Build it. Do it here.What you ll be doing.The Manager - Lifecycle A&E will be responsible for leading the 24/7 operational support relating to Voice Advanced Services and UCCaaS NOC and demonstrate to live by organizations credo & values throughout their journey with Verizon. This position will continuously focus on customers, PMO/Accounts teams, product activation teams and business stakeholders to deliver relentless customer satisfaction to our customers.Apart from managing administrative & people management responsibility, this position would be responsible for day to day delivery of operational workload, managing work distribution, handling high voltage escalations, investigations and root cause analysis, driving crisis management and establishing customer engagement/improvement initiatives. The Senior Manager would also be responsible for managing and maintaining high class quality standards on operations activities and workload, drive and manage quality and problem management process.
Keyskills :
root cause analysissubject matter expertiseservice improvement plansip pbxiso auditosi modelcisco voiproot causedata centerhigh voltageclient servicescustomer service