Operational Manager

Job Description

DescriptionAbout SirionLabs:SirionLabs - SaaS Product firm | is looking for people who are driven to make a difference.Bringing together leading innovation, unrivaled Contract Lifecycle Management expertise, and a deep commitment to customer success, SirionLabs helps the world s leading businesses contract smarter. Powered by intelligence uniquely connected across the complete contract lifecycle. SirionLabs easy-to-use, highly configurable Smarter Contracting Platform brings legal, procurement, and business teams together to author stronger agreements, manage risk and strengthen counterparty relationships.Today, analyst firms such as Forrester, Spend Matters and IDC agrees that SirionLabs is a leader in CLM whilst world-leading businesses including Vodafone, Unilever, DHL, and Morgan Stanley trust SirionLabs to create, control, and manage over 5m contracts worth more than $300bn, in 100+ countries around the world. SirionLabs is backed by leading VC firms and gone through series C round. SirionLabs is a 550+ people company with 7 offices globally., RequirementsPeople ManagementKey responsibilities include:

• Lead and manage a team of COE Managers and about 100-150 Associates responsible for Service Delivery.
• Ability to set the vision, direction, and culture of the team by managing individual and team performance expectations and goals while making the team accountable for meeting and exceeding performance targets
• Implement change or develop new processes as necessary to provide the ability to better service multiple work types
• Carry out supervisory responsibilities involving daily tracking and plotting of resources involving multiple Accounts.
• Providing current utilization and capacity planning- forecasting
• Maintaining on a daily basis the list of current resources inflow, outflow, their allocations and deployment.
• Tracking productivity and utilization at a resource level
• Manage the career growth and development of the Service Delivery team by driving focus.
• Effectively partner with peers, leadership and enabling functions

Operations and Project Management

• Manage escalations, proactively engage resources to address issues and effectively delegate workload across the Delivery team
• Drive creation of staffing plans, schedules, quality initiatives, process change initiatives.
• Report on a weekly basis to leadership meetings, helping to develop and drive strategies and programs which improve the competitive position and profitability of the organization
• Understanding and correctly utilizing resources provided by internal systems, departments, policies, and procedures
• Developing and achieving performance goals and objectives in order to achieve customer support expectations

Basic Qualifications

• 9 to 10 years of managerial exposure
• Ability to stay focused and keep up with our continuous and fast-paced growth
• Demonstrate ability to influence, lead and present ideas via clear written and oral communication
• Strong commitment to leadership, employee development, an understanding of Lean and Six Sigma would be preferable,
• Extraordinary level of dedication, motivation, and intelligence
• Ability to take initiative without being asked to. Plans efficiently
• Must be comfortable in a fast-paced, multi-tasked, high-energy environment and will display creative and analytical problem solving with an unrelenting passion for excellent customer service
• Ability to drive quality, productivity, and process improvements and keep pace with our growth while motivating others to meet the challenges of an extremely customer-focused and metrics driven environment
• Ability to be a cost owner and drive cost effective measures in the department and across the organization
• Ability to manage and drive process related automation with technical intervention where needed

Preferred Qualifications

• o Graduate degree in a relevant field required. A Master s Degree in Management is preferred
• Successful experience in Operations with demonstrated progressively increasing responsibility
• Advanced knowledge of Excel, strong presentation skills
• People management experience is necessary and the ability to motivate and inspire large groups of people are a must
• Project Management experience

Keyskills :
customer supportservice deliveryidcsix sigmaproblem solvingstaffing plansclmquality initiativesemployee developmentsaaslarge groupscost effectiveteam performanceexcelsetcoerisklean