hireejobs
Register for Job
Hyderabad Jobs
Banglore Jobs
Chennai Jobs
Delhi Jobs
Ahmedabad Jobs
Mumbai Jobs
Pune Jobs
Vijayawada Jobs
Gurgaon Jobs
Noida Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Oracle Service Cloud/B2C Service

6.00 to 8.00 Years   Chennai, Noida, Hyderabad   12 May, 2022
Softsol India Ltd
Job LocationChennai, Noida, Hyderabad
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Hardware / Networking
Functional AreaGeneral / Other SoftwareSales / BD
EmploymentTypeFull-time

Job Description

    Hi,We are hiring for Oracle Service Cloud position across Bangalore, Hyderabad, Chennai, Pune, Noida locations. Responsibilities
    • Very strong technical consultant who can Provide Functional/Technical Leadership to CX Engagements
    • Provide Solution for customizations/integration in CX
    • Interact directly with customers and peers across Oracle in arriving at optimum solution
    • Gather functional/technical requirements in CRM-CX
    • Perform Quality Assurance at the unit and system levels
    • Provide good technical and business advice to the customer at all times with respect to the final solution and its successful adoption
    • Guide junior team-member in delivery of their customizations and ensure the solution approach is as per the best practices
    • Follow the project through to the successful adoption of the solution
    • Form and test hypotheses based on a methodical examination of detailed evidence
    • Design and implement robust systems and processes, running an efficient and organized operation.
    • Undertakes complex analysis and traces performance implications through complex data, or in dealing with complex situations
    • Formulate a broader perspective of an issue by recognizing the interrelationships and interaction between elements
    • Arrive at coherent conclusions through a consistent application of reason and rigorous analysis
    • Deliver to clear outcome-based targets and measures
    • Work with a strong sense of urgency towards getting the job done
    Picking new areas/product feature/technologies evolving in Oracle Cloud Requirements:
    • 6+ years of work experience in at least 2 (two) of the following products:
      • Oracle Service Cloud (RightNow/B2C Service Cloud)
      • Oracle Policy Automation (OPA)/Oracle Intelligent Advisor(OIA)
      • Oracle Field Service Cloud (OFSC)
    • Service Cloud (B2C Service Consultants) must have
      • Knowledge of PHP/MVC frameworks/HTML/CSS/JavaScript.
      • Service Cloud Connect
    • Oracle Intelligent Advisor (OIA):
      • End to End functional Implementation of OIA with any of Oracle Cloud products.
    • Oracle Field Service Cloud (OFSC)
    • End to End functional Implementation of OFSC
    • Knowledge of other products such as OEC/CPQ/Marketing/Commerce Cloud a plus
    • Experience of integration between CX and non CX/third party applications using OIC/SOA/ODI preferred
    • Experience in SOAP/REST APIs and JSON data processing
    • Knowledge on VBCS/OJET framework a plus
    • Knowledge of Plugin development for OFSC consultants is good to have.
    • Appreciation of UI experience.
    • Should be able to liase with the different groups (support, development etc)
    • Excellent Client handling skills
    Should have handled atleast one project involving complex UI customization, Complex integrations and High Volume Data MigrationInterested candidates can share profiles to hidden_email ,

Keyskills :
field servicedata migrationclient handlingaudio masteringcomplex analysisquality assurancebehavioral trainingjsoncloudoraclerunningbusinessanalysisadoptionprofilesassuranceautomation

APPLY NOW

Oracle Service Cloud/B2C Service Related Jobs

© 2019 Hireejobs All Rights Reserved