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| Job Location | Chennai |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Logistics / Courier / Transportation |
| Functional Area | Operations Management / Process Analysis |
| EmploymentType | Full-time |
Show More We offerAs an employee with Maersk GSC you will be part of a working environment as diverse as the APMM group. Maersk strongly encourages continuous learning at work and sharing of best practices by rewarding innovations. We aren t all about work, we believe in a holistic development of our employees and so regularly organize recreational activities giving our employees a chance to unwind and showcase their creative side. As an organization we strongly believe in a people-centric approach with emphasis on employee engagement and work-life balance.Show More Key responsibilities1. Review the dispute raised by customer2. Check our internal systems to validate the dispute raised3. Engage relevant stakeholders for alignment where necessary4. Accept or Reject a dispute based on facts and proofs5. Speak to customer and get an alignment that customer will make payment for disputed invoices6. Identify pattern of disputes7. Collaborate with multiple departments8. Address the root cause to improve customer experienceShow More We are looking forQualification: Graduate with reasonable experience (Min of 3 years) in Customer Service, Documentation, Collection or dispute processes & willing to work in perpetual Night shifts Skills Good oral and Written Communication Should be a fast learner Ability to understand Upstream and downstream processes Able to engage, foster relationship and collaborate with multiple stakeholders Ownership mindset, self-driven and motivated Problem solving skills Should carry a customer centric mindsetShow More,
Keyskills :
documentationcustomer serviceshippingdeliverysalesroot causeproblem solvingcustomer centricemployee engagementworking environmentwritten communicationrootfactspatternupstreamalignment