Process Specialist

Job Description

PURPOSE1.Ensure E2E implementation of policies, guidelines, processes, solutions so that the outcomes meet KONE s current and future business needs, engage and motivate employees and develop KONE as a great place to work.2.Performance of the E2E process across all KONE Business Services (KBS) service deliveries is measured and process outcomes contribute business benefits to KONE3.The E2E process maturity is continuously improved through effective strategic partnerships with Functions, innovation and continuous improvement4.Ensures process and operational excellence and quality with expertise, stable outcome and deliverables.5.Plays a key role in deploying / rolling out and maintaining operating model through training and supporting to KBS operations, Global finance and other stakeholders.RESPONSIBILITIESResponsible for one or more E2E process operations and excellence (both KONE internal as well as external), provide targets and ensure corrective measures when neededCollaborate with up and down streams, Finance development and corporate controlling on defining KONE Way process and strategic priorities and contribute to strategy implementation. Deploy KONE Way in KBS in respective process.Work closely with respective Operations deliver leads and their teams, APS, GPOs and KBS Area Leaders ensuring the E2E processes are efficient and effective.Responsible for continues improvement, and deployment of new developments.Ensure internal controls and BCP plan are effectiveMonitor and drive process compliance, make sure processes are deployed and used as designedLead by example, strives for high results of KPIs and unit and area satisfactionACCOUNTABILITIESDevelops and implements pro-active approaches for error tracking and correction, quality and process management. Supports Operations to implement process quality improvement initiativesQuality and accuracy of the accounting records, preparations of technical accounting activities to adhere to KONE accounting policy and internal controls and address complex account matters.Process controls compliance, quality & risks measured and mitigatedProcess financial performance contributes to KONE financial performanceCreates measurements, tracks and reports service performance levels against SLA target.Ensure that policies and processes supports KONE s strategy and fulfill all needed regulations, laws and employment standards.Manages the adoption of solutions and solution changesCOMPETENCES:Ability to vision and communicate the E2E big picture and contribution to business benefits to all stakeholdersGood knowledge on E2E process, service mindset, ability to partner with stakeholdersEngaging team members contributing to desired E2E outcomes with purposeGood collaboration skills in a matrix and multifunctional set-upAbility to identify priorities and make timely decisions, also under pressure,Perseverance in making plans actually happen, effective / needed follow-upTurn ideas/issues into actionPERFORMANCE MEASUREMENTLevel 1, Exec KPIs R2R overall, Unit/area satisfactionLevel 2, E2E process KPIs Respective process KPIsLevel 3, Operational KPIs - Attritions, Training and competenceLevel 4, transformation KPIs Respective transformations KPIs as definedAt KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.Read more on www.kone.com/careers,

Keyskills :
sapslacustomer relationsqualityreportingprocess quality improvementglobal financeprocess qualityprocess maturitybusiness servicesinternal controlsprocess compliance