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| Job Location | Chennai, Pune, Mumbai City |
| Education | Not Mentioned |
| Salary | Rs 10 - 16 Lakh/Yr |
| Industry | IT - Software |
| Functional Area | Application Programming / Maintenance |
| EmploymentType | Full-time |
Qualifications: BE/BTech/MCA/MBA-IT Contract Type: Permanent, Full-timeResponsibilities / Key Result Areas (KRA) Lead and prioritise the Application Support teams work load- Good Flexcube issue Resolution skills is a must Manage and Own the Problem Management Process Develop, co-ordinate and promote the effective functioning of problem management activities across all of Wipro application support teams working for defined BFSI client Contribute to the planning of application/infrastructure releases and configuration changes To examine potential areas for Service Improvement and raise proposals with the Service Manager Provide technical leadership Provide input to application/infrastructure scalability Interact with internal teams and external 3rd party vendors to trouble shoot and resolve complex problems and track to closure Design appropriate metrics for reporting on key performance and quality indicators, particularly in terms of in-depth trend analysis Maintain application monitoring, performance tuning and testing Personal Qualities Strong customer service and support focus with a desire to deliver a high quality service Self-motivated and highly professional with ability to lead and take ownership and responsibility Ability to multi-task, work under pressure and to tight deadlines A desire to learn and improve skills and knowledge Good communications/Documentation including SMTD updates, SOP preparationFunctional Skills and Experiences Experience leading technical support teams 4-8 years experience in an hands-on application support lead/manager role Extensive problem solving and debugging skills Ability to independently apply production upgrades and support the products and technologies Experience in providing services to agreed SLAs and OLAs Experienced in Problem and Incident Management; performing RCAExperience with working in an ITIL environment
Keyskills :
flexcubeproject lead