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Senior Jira Admin & IT Support Engineer

3.00 to 5.00 Years   Chennai   14 Jun, 2021
Job LocationChennai
EducationNot Mentioned
SalaryNot Disclosed
IndustryMedia / Dotcom / Entertainment
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

Job OverviewWith this IT Support Engineer role at Poshmark, you will have a unique opportunity to grow your own skills as we grow our IT team and create an amazing work experience for our colleagues. This role will focus about 65-70% of the bandwidth on building out internal and development tools, which will require understanding organization needs and creating workflows (mainly in Atlassian Jira to start) and scripting automations to allow for seamless business continuity. This role will be working closely with cross-functional teams and key stakeholders to identify workflows and projects for SOX compliance and org-wide needs as well as requirements and processes necessary to implement technical solutions and improvements with the Atlassian suite. The other 30-35% supporting day-to-day IT support operations, troubleshooting all technical issues, assisting with audio/video/conferencing, onboarding/offboarding employees, building internal documentation, and helping IT stay in compliance.Responsibilities

  • Allowing your creative juices to flow as you design and develop Jira projects/workflows, build custom applications, and develop automation to minimize or eliminate manual processes
  • Firm understanding of Atlassian permission structure to manage access correctly in the Atlassian suite
  • Be an expert at creating workflows and understanding conditions, validators, post functions, triggers
  • Assist in the business analysis process as it relates to project and workflow configuration, support of ongoing requirements, and environment management
  • Developing custom scripts, creating Jira plugins, implementing custom JQL functionality
  • Create and manage Reports and Dashboards as necessary.
  • Support Poshmark employees in troubleshooting and resolving technical problems with: IT hardware/software, SaaS platforms access, Networking, A/V and Communications systems
  • Manage and deploy corporate Macs and Windows machines, coordinate warranty repairs, process upgrades and/or loaners to make sure our team has functional technology
  • Onboarding and offboarding - deploying/retrieving computers and creating/disabling accounts, provide orientation, training, providing technical guidance where needed
3-6 Month Accomplishments:
  • Develop relationships with key stakeholders and direct cross-functional teams
  • Have a firm understanding of Business/IT systems and infrastructure
  • Able to think outside the box and be resourceful in troubleshooting all technical issues in regards to hardware, software, networking and SaaS platform access and connections
  • Assist in any IT project needs that align with organizational growth (SOX compliance, automation, improvements)
  • Develop Jira projects and workflows on-demand in alignment with SOX compliance
6-12 Month Accomplishments:
  • Cross-trained across ALL IT systems to have a minimum of administration knowledge of the systems
  • Assist in implementation and maintenance of regulatory compliance standards surrounding IT security across all IT systems and infrastructure
  • Developing and executing automation, projects, and workflows in close collaboration with key stakeholders and cross-functional team members
  • Oversee and manage projects surrounding process improvements in area of ownership or take on challenging projects of other areas
  • Provide data analysis, process improvements, creative problem solving, and cross-functional collaboration
  • Implement custom JQL functions (Jira Query Language)
Requirements:
  • Minimum of 5-7 years as an in-house IT Support Tech, or equivalent experience
  • Keen ability to troubleshoot and help Poshmark employees solve hardware and software issues on all technical fronts
  • Experience administering and troubleshooting hosted productivity and communications applications, including but not limited to G-Suite, Dropbox, MS Office, OKTA or other SSO and other commonly used SaaS systems, and the ability to train and support employees on their use
  • Experience with troubleshooting network and connection issues in a corporate network environment (TCP/IP, DHCP, DNS, VPN, etc)
  • Scripting experience (python, bash, powershell, etc.)
  • 3-5 years of experience as a JIRA Administrator, or equivalent experience
  • Experience creating and customizing JIRA projects with various schemas, complex workflows, screen schemes, permission schemes, and notification schemes
  • Experience working in an Agile environment
  • Able to translate business needs to JIRA projects and workflows
  • A desire to be a high-producing team player for working in a highly collaborative and changing environment
  • Firm understanding of Agile principles project management methodologies.
  • Experience in building workflows catered towards change management focused on IT Compliance will be a huge advantage.
  • Excellent verbal and written communication skills.
Bonus Skills:
  • Atlassian ACP-120
  • Developing custom scripts within Atlassian
  • Experience creating Jira plugins utilizing Atlassian s REST APIs
  • Security+
Why Poshmark Poshmark is a leading social marketplace for new and secondhand style for women, men, kids, home, and more. By combining the human connection of physical shopping with the scale, ease, and selection benefits of ecommerce, Poshmark makes buying and selling simple, social, and fun. Its community of more than 80 million registered users across the U.S. and Canada is driving the future of commerce while promoting more sustainable consumption. For more information, please visit www.poshmark.com , and for company news and announcements, please visit investors.poshmark.com . You can also find Poshmark on Instagram , Facebook , Twitter , Pinterest, and YouTube .About Us:At Poshmark, we re constantly challenging the status quo and are looking for innovative and passionate people to help shape the future of Poshmark. We re disrupting the industry by combining social connections with e-commerce through data-driven solutions and the latest technology to optimize our platform. We re nothing without our amazing team who deliver an unparalleled social shopping experience to the millions of people we connect each day.We built Poshmark around four core values:1) Focus on People to create empowered communities that drive success;2) Together we Grow to support each other to strive for our dreams;3) Lead with Love to foster genuine connections built upon a foundation of respect; and4) Embrace your Weirdness to accept and empower one another on their own unique journey.We re invested in our team and community, working together to build an entirely new way to shop. That way, when we win, we all win together. Come help us build the most connected shopping experience ever.Here s what we ll set you up with:
  • A team that is invested in your career growth and development
  • Competitive salary
  • Company sponsored insurance
  • Smartphone reimbursement
  • Work alongside world-class talent
  • Flexible vacation / paid time off policy
  • Parental leave
  • Healthy and exciting catered lunches, snacks and beverages offered daily
  • Personal style encouraged (or not, whatever you re in to)
  • Fun company happy hours, parties, and offsite events
Poshmark is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.Nondisclosure Agreement,

Keyskills :
data analysisit supporttroubleshootingproblem solvingit securityoperating systemslanms officesox complianceswitchesit compliancecreative problem solvingsocial shoppingnetworkingbusiness analysis

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