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Senior Manager, Tech Support

4.00 to 6.00 Years   Chennai   13 Apr, 2021
Standard Chartered Bank Ltd
Job LocationChennai
EducationNot Mentioned
SalaryNot Disclosed
IndustryEducation / Training
Functional AreaSales / BD,Network / System Administration
EmploymentTypeFull-time

Job Description

*About Standard Chartered We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East. To us, good performance is about much more than turning a profit. Its about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good. Were committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.The Role ResponsibilitiesStrategy

  • Achieve Common and other objectives across GT
Business
  • Builds resourcing capability (quality and quantity) to meet business demands
Processes
  • No repeat of incident or escalated issue due to project implemented/fixes put in
  • Resume all Sev 1/2/3 tickets within SLA
People and Talent
  • Take initiative in developing teams development plan and discuss with concerned parties (in ILDP)
Risk Management
  • All change requests submitted with full details & on time for ECRB/CB CAB approval
Regulatory & Business Conduct
  • Display exemplary conduct and live by the Group s Values and Code of Conduct.
  • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
  • Lead to achieve the outcomes set out in the Bank s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] *
  • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Our Ideal Candidate
  • Computer Science or IT related, B. Science
  • Credit Card Issuing and Acquiring
  • Expert AS400
Apply now to join the Bank for those with big career ambitions. To view information on our benefits including our flexible working please visit our career pages . We welcome conversations on flexible working.,

Keyskills :
financesalesltdmisaccountancychange requestsfinancial marketspersonal responsibility

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