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Senior Officer, Zambia MOMO

2.00 to 4.00 Years   Chennai   13 Apr, 2021
Job LocationChennai
EducationNot Mentioned
SalaryNot Disclosed
IndustryBanking / Financial Services
Functional AreaFinance / Accounts / Tax,Operations Management / Process Analysis
EmploymentTypeFull-time

Job Description

*About Standard Chartered We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East. To us, good performance is about much more than turning a profit. Its about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good. Were committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.The Role ResponsibilitiesDomain CapabilitiesProduct / Domain Knowledge

  • Possesses in-depth understanding (end to end) on the product / process
    • Possesses good knowledge of end-end card transaction cycle .
    • Having good knowledge on basic norms / regulations of VISA/Master Card franchise.
    • Having in-depth understanding of Franchise Reports and Interchange settlement procedure.
  • Able to perform rule based technical work involving acceptable deviations and exceptions
    • Ability to perform the Settlement accounting and remitting funds to Franchise in accordance with the department s operating procedure and should be able identify the exceptions if any
  • Able to identify, understand and articulate the requirements of the products from customer point of view & how it will benefit them
  • To keep in mind the customers expectations with reference to conversion of transactions to EMI
Process Management
  • Able to identify opportunities to automate repetitive logic based manual activities.
    • Ability to review the processes which involve routine processing with a specific set of inputs and suggest methods of automation in the TP system
  • Perform independent activities concurrently
    • To ensure all settlement & remittance entries are initiated within agreed timelines & country SLA.
    • Monitoring of all settlement related GLs and timely clearance of the outstanding items .
    • Ability to analyse the daily trend in the FX while preparing the settlement entries and should be able to highlight to the appropriate person in a timely manner.
  • Give inputs from ground level after understanding the big picture
  • Supports and involves in change management plans in achieving mutual objectives to manage change.
  • Open to suggestions and experimentation
  • To have a sense of urgency in meeting deliverables in TAT and Accuracy
Capacity Planning
  • Possess ability to understand the work plans and organizes their own work effectively
  • Able to identify sudden changes at a transactional level
  • Raises issues when they see the task is at risk
  • Completes work as assigned
Operational risk Management
  • Understands what the various risks are at transaction level and some of the mandatory actions that need to be performed.
  • Escalates issues to senior management within parameters of role
  • Describes the fundamentals of operations risk
  • Awareness on transactional level fraud
Behavioural CapabilitiesPrecision Accuracy
  • Able to drive quality work within team and self
  • Proof reads work and/or checks the process delivered thoroughly in order to eliminate errors.
  • When issues present consults with others in order to ensure he/she has resolved them in the appropriate way.
Client Centric
  • Considers the impact of their actions on the end-to-end process and customer.
  • Understands basic customer service requirement and able to apply same in own areas of work
  • Able to provide differentiated customer service for various types/ grades of customers
  • Treat all clients with respect and cultural awareness
  • Able to show empathy in terms of keeping the customer point of view while processing a transaction / working
Communication
  • Possesses ability to translate complex information into easy- to-understand language
  • Proficient in both verbal and written communication
  • Escalates issues and concerns in a timely manner
Problem Resolution
  • Understands the situation and perform right escalations
  • Being able to provide data for performing root cause of the problem
  • Ability to speak up when in disagreement and opposition
  • Ability to understand the existence of crisis and conflicts
  • Able to work in a team with good interpersonal skills
Managerial CapabilitiesStakeholder Management
  • Understands and knows who the stake holders are and meets SLAs.
  • Able to provide timely and accurate response to queries / request raised by Stakeholders
People Management
  • Able to co operate and work as a team in an open and approachable style.
  • Be good team player taking team s goals in to consideration.
Change Management
  • Understands the need for change and willingly accepts it
  • Able to quickly adapts to changes with regards to process, projects, behaviour etc
  • Ability to look beyond self interest to collective interest
  • To positively respond to the pace of change
Data Analytics
  • Able to analyze the process to understand the dimensions of the job
Our Ideal Candidate2 to 4 years of relevant work experience in the following areas
  • Accounting Knowledge
  • Operational Risk
  • Regulatory Reporting
  • RBI knowledge
  • Taxation
  • Clearing
  • Money Exchanges
  • Multicurrency
  • Collectionsfin
,

Keyskills :
bankingsalescustomer servicemisaccountschange managementsenior managementfinancial justificationglstatsetriskrootturnbasicstatements of work sow

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