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Senior Specialist - Dispute Coordinator French

4.00 to 6.00 Years   Chennai   14 Dec, 2021
Job LocationChennai
EducationNot Mentioned
SalaryNot Disclosed
IndustryLogistics / Courier / Transportation
Functional AreaOperations Management / Process Analysis
EmploymentTypeFull-time

Job Description

Show More We offerAs an employee with Maersk GSC you will be part of a working environment as diverse as the APMM group. Maersk strongly encourages continuous learning at work and sharing of best practices by rewarding innovations. We aren t all about work, we believe in a holistic development of our employees and so regularly organize recreational activities giving our employees a chance to unwind and showcase their creative side. As an organization we strongly believe in a people-centric approach with emphasis on employee engagement and work-life balance.Show More Key responsibilities1. Analysis disputes received (Basis Target allocated) Understand whatis Customer disputing for2. Look up all upstream process to fetch data and understand the historyof the said shipment3. Analysis the case and decide on accepting/clarifying or rejecting thecase4. Reach out to relevant coordinators for more information if required5. Process the amendment in core systems for accept processing6. Communicate to customer7. Record complete root cause on reason or disputeShow More We are looking forQualification: Graduate + Experience: in 4 yrs. Skills Fluent in French & English Customer Focus & Owning the customer Understand Customer requirement and focused on customer outcome Attitude to go across defined job boundaries for customer resolution Winning for customer high achievement orientation Driven to ensure closure Superior Stakeholder Management Responsible to drive Customer outcomes through positive customerexperience Having regular communication with Customers to understand theirrequirements for a quick dispute resolution.Problem Solving Skills Own the issue, Detailed and result oriented Low tolerance to delays. Problem solving, analytical and data skills Data backed decision makingCommunication Professional standard in grammar and though articulation. (Including Language capabilities) Good Comprehension & Written Communication Good Communication Skills Ability to use positive languageProcess Understanding Ability to understand end to end processes. Ability to conduct sales and service together Adherence to process and SOPs Attention to details, complete & error free documentation Adapt to change in process (SOP) / Systems Ability to understand end to end processes Stakeholder Mgmt. Language capabilities to cater to specific countries Experience in direct Stakeholder interactions (Global) preferablyShow More,

Keyskills :
active directorytroubleshootingenvironmentwindowsslaroot causecustomer focusproblem solvingaudio masteringemployee engagementworking environmentcommunication skillsrootsales

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