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Senior Technical Support Engineer - Linux, SAP Solutions

6.00 to 8.00 Years   Chennai, Hyderabad, Kolkata   12 Aug, 2022
Job LocationChennai, Hyderabad, Kolkata
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaTechnical Support / Helpdesk
EmploymentTypeFull-time

Job Description

    Senior Technical Support Engineer - Linux, SAP SolutionsPosting Location : Location DE-RemotePosting date 14 hours ago(8/11/2022 7:44 AM) About the job The Red Hat SAP Technology Alliance team is looking for a Senior Technical Support Engineer to join us at SAP s LinuxLab in Walldorf, Germany. In this role your daily responsibilities will include providing high level technical support to customers using SAP applications with Red Hat solutions , so you must be able to troubleshoot and diagnose problems on the telephone or online, developing relationships, consulting with other in-house engineers and developers to lead creative solutions and improve customer satisfaction. You will become an expert on Red Hat technologies and a trusted adviser to enterprise-level customers. You ll work closely with them and help us continually prove our value. As a Senior Technical Support Engineer, youll work with SAP and key partners on-site at SAP building to build a relationship of trust and confidence between Red Hat and the customer engineering, development, and operations teams.You will share your knowledge with your colleagues and customers alike, whether that is by contributing to the global Red Hat knowledge base to facilitate quicker resolution times for future customer cases, providing internal training sessions on a particular area of interest, or mentoring team mates on an ongoing basis. You will also have the opportunity to be actively involved in product development, verification, troubleshooting, documentation and upstream community work. To read a bit more about what we do, you can read the blog from our technical writer here . What you will do
    • Resolve customers inquiries coming over phone, chat, or web within designated service-level agreement (SLA) period
    • Provide technical support to Red Hat enterprise customers
    • Diagnose problems, troubleshoot customer issues, and develop solutions to technical issues
    • Consult and develop relationships with in-house engineers and developers to promote creative solutions and improve customer satisfaction
    • Contribute to the global Red Hat knowledge management system
    • Help address highly complex and critical issues
    • Keep our customers updated and ensure they are satisfied with our support
    • Manage customer cases and maintain clear and concise case documentation
    • Participate in case review conference calls with customers when needed
    What you will bring
    • Linux system administration experience, e.g., installation methods, networking, firewall, security, clustering, web servers, and databases using Linux
    • Practical experience with a number of Red Hat technologies, e.g., virtualization, clustering, systems management, Red Hat Enterprise MRG, Cloud
    • Excellent troubleshooting and debugging skills and a passion for problem solving and investigation
    • Good written and verbal English communication skills
    The following will be a plus:
    • Experience with SAP, SAP HANA, SAP Netweaver and high availability environments
    • Excellent customer service skills; prior help desk experience or customer-focused experience
    • Any previous scripting or programming experience, e.g., bash, Perl, Python, Java, or Ruby
    • Fluency in German; basic German language skills and the desire to learn more
    • Bachelor s degree
    • Prior Red Hat Certified Engineer (RHCE) or other Linux certification; RHCE will be required within 60 days of start
    #LI-DS2 About Red Hat Red Hat is the world s leading provider of enterprise open source software solutions, using a community-powered approach to deliver reliable and high-performing Linux, hybrid cloud, container, and Kubernetes technologies. Red Hat helps customers integrate new and existing IT applications, develop cloud-native applications, standardize on our industry-leading operating system, and automate, secure, and manage complex environments. Award-winning support, training, and consulting services make Red Hat a trusted adviser to the Fortune 500. As a strategic partner to cloud providers, system integrators, application vendors, customers, and open source communities, Red Hat can help organizations prepare for the digital future.OptionsApplyApplyShareSorry the Share function is not working properly at this moment. Please refresh the page and try again later.Share on your newsfeedDiversity, Equity & Inclusion at Red HatRed Hat s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from diverse backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions of diversity that compose our global village.Read our complete Statement of Commitment to Diversity, Equity, and InclusionCOVID-19 Community StandardsBeing a Red Hatter means caring for one another and taking steps to protect our colleagues, customers, partners, and communities, even as personal risk tolerances and country regulations vary.Red Hat continues to support vaccination against COVID-19 as one of the best steps we can take to contribute toward ending the pandemic and to keeping one another, our customers and partners, and our communities safe. Globally, our approach is to comply with vaccination or testing requirements in countries with them.Read Our COVID-19 Community StandardsEqual Opportunity Policy (EEO)Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.Visit the Equal Opportunity Employment PosterVisit the Pay Transparency and Nondiscrimination ProvisionRed Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.,

Keyskills :
hybrid cloudsap hanatechnical supportweb servers

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