Service Desk Analyst

1.00 to 2.00 Years Chennai 16 Aug, 2022

Job Location	Chennai
Education	Not Mentioned
Salary	Not Disclosed
Industry	IT - Software
Functional Area	General / Other Software
EmploymentType	Full-time

Job Description

JD:- Should able provide to enterprise-level support to end users, research, diagnose, troubleshoot, and resolve the issues with user satisfaction. Engineers interact with end users through phone, emails or chats and resolve issues/problems promptly and effectively Provide resolution to end user with agreed service level Able to work in a competitive environment and meet the KPIs (productivity, quality, FTF, customer satisfaction etc.) JOB REQUIREMENTS Any graduate with 1.5 to 2 years experience in technical/customer support role Excellent customer service skills that build high levels of customer satisfaction A good understanding of IT providers services Advance knowledge of MS office applications Excellent verbal and written communication skills (English) ,

Keyskills :
troubleshootingactive directorytechnical supportcustomer relationsslams officeservice levelcustomer servicecommunication skills

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Service Desk Analyst

Job Description

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