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| Job Location | Chennai |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Recruitment Services |
| Functional Area | Sales / BD |
| EmploymentType | Full-time |
Looking for SME - Payments & Collections in a Leading Product based company.!! Keyskills : Payments & Collections , Salesforce , Order To CashResponsibilities: Must cultivate and maintain effective working relationship with a variety of stakeholders such as customers , senior management , support , product and engineering amongst others. Comfortable in creating , documenting and executing use cases in your test environment based on customer discovery calls and derived needs. Be able to articulate best practices , and create and present recommendations to customers. Comfortable in articulating to customers alternative solutions and the associated pros and cons while making one specific recommendation. Ability to effectively prioritize and time manage multiple projects / customers concurrently to resolution. Understand and keep up - to - date on the latest product functionality , its dependencies , the underlying architecture and their operational impact. Recommend areas of improvement to product development teams in performance and feature capabilities that will improve our customers successful use of Zuora , drive adoption and discover new revenue opportunities. Deliver high customer satisfaction - our all - time customer satisfaction rating is 95%. Share and develop best practices with team members to enhance the quality and efficiency of customer resolutions. Make a measurable impact on one of the fastest growing companies in Silicon Valley. Highly Passionate and always focussed on Customer success Experience with global payment methods like Credit Card , ACH , Direct Debit , SEPA , PayPay , etc. Thorough knowledge of payment gateways , Zuora connect applications such as workflow , payments , electronic payment retry , collections automation , collections agent user interfaces , and collection data reporting. A minimum of 5 years experience as a Functional Consultant implementing Saas , ERP or Quote to Cash as a business analyst or customer facing role. Previous ERP , General Ledger , Payment Services , CRM(Salesforce) , Billing or other e - business suites highly preferred. Excellent analysis , troubleshooting , and problem solving skills. Propensity for hard work and a willingness to perform different roles as required. Displays leadership qualities and works well with others.Be Scrappy. You ll need the ability to successfully drive projects in a startup environment (resourcefulness , creativity and initiative are paramount)Strong writing skills that include the ability to synthesize information into clear , concise messages both for detailed analytical reports and executive summaries. BA / BS / MS / MBA (or equivalent) in a related discipline. Must have excellent Excel , Word , Google Sheets , Google Docs , Google Slides skills including being able to use mail merge , conditional logic and vlookup. Completed all applicable Z - University courses and associated certifications within 6 weeks of date of hire. These certifications must be maintained. Articulate and demo Zuora s Payments and Collection functionality , Zuora object model and ecosystem , the competitive landscape , relevant 3rd party integrations , applicable Connect apps , dev tools Zuora s charge models and product catalog within 8 weeks of hiring (we ve got the training and resources to get you there). Basic Knowledge on REST and SOAP API is a big plus,
Keyskills :
uote to cash problem solving 3rd party integrations google docs writing skills payment services mail merge payment gateways business analysis use cases product catalog general ledger direct debit google sheets