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Software Maintenance Engineer - OpenShift

3.00 to 6.00 Years   Chennai   21 Jun, 2021
Job LocationChennai
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

Software Maintenance Engineer - OpenShiftLocation Remote SpainPosting date 3 days ago(6/14/2021 9:22 AM) Job summary The Red Hat Customer Experience and Engagement (CEE) team is looking for a Software Maintenance Engineer with a solid background in Platform-as-a-Service (PaaS) technologies to join our Enhanced Support for Red Hat OpenShift team in Spain. In this role, you will be challenged in providing high-level technical support and sustaining engineering services to dedicated enterprise customer accounts to help maximize uptime and reduce IT costs. You ll help us provide high-quality technical support to Red Hat s customers around the globe across all Red Hat s offerings, resolving issues quickly and efficiently. You ll collaborate with our customers, top developers, architects, and operations teams to troubleshoot complex and challenging issues. Youll partner closely with development engineering teams and work alongside some of the brightest developers in the open source community. As a Software Maintenance Engineer, you will also work with Red Hat s key strategic cloud partners to jointly solve multi-vendor customer issues. This is a great opportunity to join one of the fastest-growing enterprise software and services companies and the leader in open source software. Primary job responsibilities

  • Serve as the direct point of contact and adviser for customer inquiries about Red Hat OpenShift Container Platform through our Customer Portal as well as by phone and using remote access tools
  • Deliver an exceptional customer experience by using professional communication, applying your knowledge and deep troubleshooting to resolve a variety of issues
  • Analyze issues to identify problem areas and effectively communicate corrective actions and resolutions to customers in a professional and timely manner
  • Collaborate with other support engineers and other internal teams and external parties during the problem resolution process
  • Document diagnostic steps and create reusable solutions for future incidents
  • Work as part of a team and focus on customers and fixing their issues
  • Be available to perform weekend shift duties on a rotational schedule when needed
  • Contribute to regional or global initiatives or projects if needed
Required skills
  • Bachelors degree in computer science or equivalent working experience
  • Experience with automation tools or scripting languages like Red Hat Ansible Automation Platform, Bash, or Python
  • Experience with networking technology through server, switch, or appliance configuration, key networking protocols, tunneling technologies, switching, and routing
  • Solid networking basics (TCP/IP) in Linux networking
  • Proficiency in Linux operation and administration
  • Ability to quickly learn new technologies
  • Experience with container-related technologies like Docker, Podman, LXC, cri-o, or runC
  • Familiarity with open source projects like Git workflows
  • Good written and verbal communication skills in English
  • Open source mentality and passion about open source
  • Excellent troubleshooting skills
  • Ability to correlate errors with code to create reproducer environments and open bug reports
  • Ability to translate between customer needs and requirements and the Red Hats team of developers
The following are considered a plus:
  • Experience with Kubernetes technologies like etcd, Kubernetes API, or Operators on Red Hat OpenShift
  • Experience with Red Hat OpenShift
  • Experience with software-defined networking (SDN) on Linux, Open vSwitch (OVS), and Open Virtual Network (OVN)
  • Experience using, supporting, or troubleshooting various virtual network functions (VNFs) or cloud-native network functions (CNFs)
  • Red Hat Certified Engineer (RHCE) certification or equivalent Red Hat Enterprise Linux (RHEL) knowledge
  • Telco-specific knowledge of and experience with high availability, performance characterization and optimization, network functions virtualization (NFV) architecture, edge designs, and O-RAN architecture
  • Experience with Golang and Operators on Red Hat OpenShift development
  • Understanding of open source development models
#LI-REMOTE About Red Hat Red Hat is the world s leading provider of enterprise open source software solutions, using a community-powered approach to deliver reliable and high-performing Linux, hybrid cloud, container, and Kubernetes technologies. Red Hat helps customers integrate new and existing IT applications, develop cloud-native applications, standardize on our industry-leading operating system, and automate, secure, and manage complex environments. Award-winning support, training, and consulting services make Red Hat a trusted adviser to the Fortune 500. As a strategic partner to cloud providers, system integrators, application vendors, customers, and open source communities, Red Hat can help organizations prepare for the digital future.Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, uniformed services, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.OptionsApplyApplyShareSorry the Share function is not working properly at this moment. Please refresh the page and try again later.Share on your newsfeed,

Keyskills :
open source softwareaccount managementlinuxremote accesswindowsopen sourcered hat enterprise linuxapplication serverhybrid cloudopen source developmentsql

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