Software Support Engineer III, DRS

Job Description

About UsWith yearly revenue of $524 bn, Walmart employs approximately 2.2 million associates worldwide. We innovate to deliver a simple and seamless experience for our customers. Our tech talent solves the biggest and most complex problems. They drive digital transformation where data and analytics are enabling us to better serve our customers and create a digital relationship with them. As our customers evolve and adapt, we are taking it a few notches further here. We re changing what customers can expect from the experience of shopping, from physical stores, to mobile, social and even online forums; we re not just ready for the future of shopping, we re creating it. Walmart Global Tech India is the cutting-edge technology arm of Walmart that helps to operate our stores across the world. If you re thinking scale , think bigger and don t stop there. At Walmart Global Tech India, we don t just innovate, we enable transformations across stores and different channels for the Walmart experience. Take a regular day at Walmart Global Tech and match that with 265 million customers transactions a week, 11,500 stores under 56 banners in 27 countries, and eCommerce websites in 10 countries. That s Walmart Global Tech for you.Digital Retail Services Operations EngineerWe are looking for Operational Engineers who will be required to solve critical problems for Digital Retail Services. This Digital Retail Services provide software solutions to support Walmart associates while serving our customers at the many different service counters within a store (ACC, Wireless, Sporting Goods, Bakery, etc.). This role would be part of a team with rotational shifts in order to provide 24/7 support.You should be detail oriented, have superior verbal and written communication skills, strong organizational skills, able to juggle multiple tasks at once, able to work independently and can maintain professionalism under pressure. You are able to identify problems before they happen and implement solutions that detect and prevent outages. You have ability to accurately prioritize projects, make sound judgments, work to improve the customer experience, and get the right things done.What you will do.Serve as a point of escalation for level 2 troubleshooting and issue resolutionAudits complex critical systems delivery for business processesDemonstrates up-to-date expertise and applies this to the development, execution, and improvement of action plansDetermines the impact of changes made to existing hardware, software, and schedulesModels compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrityProvides and supports the implementation of business solutionsReduces the impact of application and infrastructure failures on business deliverySupports Field Support area of responsibilitydeveloping tools, automation, monitoring and alerting solutions across applications and infrastructureReview and analyze Incidents to identify root causes, correlate events, and document Problems.Determine and compile metrics for reportingSupport Training environment and Production environment releases (code pushes and configuration changes) as needed.Handle network/system administration duties including, but not limited to; installing, testing, configuring, monitoring, maintaining, supporting, and optimizing all network services & hardware, peripheral devicesTechnologies supported:JAVA (Spring Boot), C, Perl, PowershellReactive Native, ReactJS, Angular 1.x, .NetDynatrace, Medusa, Splunk, ServiceNowCloud RDBMS, Informix, DB2, Kubernetes, Ansible, Kafka, MQMainframe, Windows, LinuxWalmart Inc. is an Equal Opportunity Employer By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing diversity, unique styles, experiences, identities, ideas and opinions while being inclusive of all people.,

Keyskills :
sqlnetwork servicestroubleshootingissue resolutionsporting goods industrycritical systemscustomer relationsfield supporttechnical supportsporting goodssql serverinteractive creative direction