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| Job Location | Chennai |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Banking / Financial Services |
| Functional Area | Network / System Administration |
| EmploymentType | Full-time |
*Job Description - APACAbout BNP Paribas Group:BNP Paribas Group is a leading European bank with a strong global footprint across 72 markets and more than 202,000 employees. The Group provides corporates, institutional and private investors with product and service solutions tailored to their specific needs. It offers a wide range of financial services covering corporate & institutional banking, wealth management, asset management, insurance, as well as retail banking and consumer financing through strategic partnerships .About BNP Paribas India Solutions:Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas Group, a leading bank in Europe with an international reach. With delivery centers located in Mumbai and Chennai, we are a 24x7 global delivery center. We partner various business lines of BNP Paribas such as Corporate and Institutional Banking, Wealth Management, Retail Banking through three verticals - Information Technology, Operations and Finance Shared Services.About Businessline/Function :ITG is a group function established recently (2019) in ISPL with presence in Mumbai, Chennai. We collaborate with various business lines of the group to provide IT Services.Job Title:Support AnalystDate:17 th Aug 20Department:ITGLocation:MumbaiBusiness Line / Function:ITGPReports to: (Direct) NAGrade: (if applicable) (Functional) NANumber of Direct Reports:0Directorship / Registration:NAPosition PurposeqManages and resolves incidents against ServiceNow applications Responsibilities Direct ResponsibilitiesqPerforms routine maintenance to include performance monitoring and error identification/remediation qManages Update Set creation and migration qSchedules and verifies instance clones qLeads ServiceNow upgrade planning and execution with the Change Manager qManages Instance Security, User/Group Access/Access Control Lists qEnsures support to ServiceNow users qContributes to ServiceNow releases qWork closely with product owners to report defects and manage incidents qIs consulted to define change strategy and calendar qWorks with different level of support amongst entities Technical & Behavioral Competencies qXML, HTML, JavaScript, AJAX, CSS, HTTP, TCP/IP qBasic understanding of ITIL methodologies qServiceNow Certified System Administrator, ITIL v3 highly preferred q Ability to configure and enhance core applications including, but not limited to, platform UIs, service portal, mobile app, tables, forms, lists, catalogs, workflows, roles, properties, business rules, ACLs, dashboards, homepages, and reports. Specific Qualifications (if required)qAbility to effectively organize work across multiple projects qSpeaks French if in the coverage of the French time zone. Skills Referential Behavioural Skills : (Please select up to 4 skills)Ability to collaborate / TeamworkCommunication skills - oral & writtenOrganizational skillsResilienceTransversal Skills: (Please select up to 5 skills)Ability to understand, explain and support changeAnalytical AbilityAbility to develop and adapt a processChoose an item.Choose an item.Education Level: Bachelor Degree or equivalent Experience Level At least 3 years Other/Specific Qualifications (if required), *Bachelor degree or equivalent
Keyskills :
retail bankinganalytical abilityconsumer financingroutine maintenancecommunication skillssystem administrationinformation technologySupport Analyst