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Job Location | Chennai |
Education | Not Mentioned |
Salary | Not Disclosed |
Industry | Logistics / Courier / Transportation |
Functional Area | IT Operations / EDP / MIS |
EmploymentType | Full-time |
Show More We offerAs an employee with Maersk GSC you will be part of a working environment as diverse as the APMM group. Maersk strongly encourages continuous learning at work and sharing of best practices by rewarding innovations. We aren t all about work, we believe in a holistic development of our employees and so regularly organize recreational activities giving our employees a chance to unwind and showcase their creative side. As an organization we strongly believe in a people-centric approach with emphasis on employee engagement and work-life balance.Show More Key responsibilitiesCompliance and Safety achieve exceptional customer service delivery in line with direct reports meeting standards of the IMDG code, thereby ensuring Safety of People at Sea, Property and Marine Life Business Performance contribute to business performance by the way of ensuring contribution margin across customers are profitable/positive. Ensure the process has strong controls so there is no revenue leakage Lead a team of Job Level 1 and 2 Ensure all processes are performed as per the agreed terms in Service Level Agreement Timely & Accurate Ensure compliance to Performance Management Framework. Track and monitor other KPIs related to the process Allocate resources within team for an effective workload balance and to optimize resources Focus on people engagement by motivating and coaching highly energized team to deliver organizational outcomes with an owner s mindset Ensure Standard Operating Procedures (SOP) and SLAs are maintained for all processes handled Set clear objectives and guide sub-team to achieve targets and performance standards Have an Agile and Continuous Improvement mind-set; identify improvement in day to day process Eliminate waste; provide suggestions for automating processes to facilitate efficiency improvements Implement Cost Saving Value Addition Projects Conduct periodical reviews of clusters, customers Identify & implement areas of service delivery improvement; give recommendations to responsible parties to ensure qualitative improvement in the service delivery Deliver coaching and best practice sharing within team, closely follow up with employee s competencies enhancement Stakeholder communication- Regularly participate and take necessary call discussions with Business Partners Timely & professional interaction with Business Partners Stakeholders Work in Remote / split / virtual Teams environment Communicate & Co-ordination with other teams within GSC Ensure that all major risks are identified, documented and appropriately dealt with Actively participate in relevant business contingency testing. Support other GSC s during contingency procedures Strict adherence to APM-M Group culture, values and reputation and ensure compliance with APM-M Group and CB policies.Show More We are looking forBe graduate or postgraduate Have 2 years of leadership experience in handling at least 10 people Possess intermediate understanding of end to end Dangerous Cargo Management / internal processes Exhibit basic knowledge of end to end shipping cycle Have a minimum of 3 years experience in shipping operations, customer service, logistics Have Excellent verbal and written communication and presentation skills Be experienced on working in a global business environment, including cultural aspects Be highly result oriented, ready to take challenges/collaborate with cross functional teams and able to work under pressure Possess the capacity to handle change, stay open to different ideas and support for positive change Be experienced in worked in Agile environments Be flexible to work in early APAC and late EUR shifts timings, back up supervision Have experience of onboarding of new customers / Business (Preferable) Possess capability to design & provide data enabling analysis to Process manager and other working stakeholders Own the quality output of the teams. Have strong process and people leadership skills Exhibit the flair for and interest in processes and systems Be a proactive leader with compliance and customer service mindset Undertake large scale improvement (standardization and process capability) implementation experienceShow More,
Keyskills :
salescustomer relationsslaqualitycoachingemployee engagementworking environmentperformance managementcontinuous improvementcargo managementsetcustomer service deliverypeople leadership