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Team Manager, ADS Operations Management

1.00 to 5.00 Years   Chennai   16 Aug, 2022
Amazon
Job LocationChennai
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

    Job summaryAs Team Manager, you will be responsible to : Manage & monitor performance on job or queue adherence, volume, and quality Support hiring and training of new Associates Ensure productivity is maximized through supervision, training, analysis, and feedback of performance data on a periodic basis Develop the work schedule for the week by balancing work across various workflows and/or navigating competing delivery priorities Track quality and utilization metrics Provide regular, formal & informal feedback to direct reports Identify and help implement process-related improvement using methodologies s Communicate effectivelyKey job responsibilities As Team Manager, you will be responsible for : Manage job assignment on a day-to-day basis, monitoring performance on job or queue adherence, volume, and quality Support hiring and training of new Associates Ensure productivity is maximized through supervision, training, analysis, and feedback of performance data on a periodic basis Develop the work schedule for the week by balancing work across various workflows and/or navigating competing delivery priorities Liaise with Program Management and other global operations team leads to manage risks & propose mitigation strategies Track quality and utilization metrics File and track tickets, following up on blocks to productivity Provide regular, formal & informal feedback to direct reports Identify and help implement process-related improvement using methodologies such as Kaizen, six sigma, or lean Communicate effectively A day in the lifeAs Team Manager, you will be responsible to : Manage & monitor performance on job or queue adherence, volume, and quality Support hiring and training of new Associates Ensure productivity is maximized through supervision, training, analysis, and feedback of performance data on a periodic basis Develop the work schedule for the week by balancing work across various workflows and/or navigating competing delivery priorities Track quality and utilization metrics Provide regular, formal & informal feedback to direct reports Identify and help implement process-related improvement using methodologies s Communicate effectivelyAbout the teamInterested in improving the technology and features powering Alexa Come work on it. We are building the speech and language solutions behind Amazon Echo and other Alexa-enabled products and services.Alexa Data Services (ADS) mission is to provide high-quality labelled data at high-speed and low-cost for machine learning (ML) technologies., Bachelor Degree (Any Stream) or advanced college education or experience in a Leadership or related position with management. Proficiency in verbal and written communication skills Experience in understanding performance metrics and developing them to measure progress against key performance indicators Overall 4-5 yrs of work experience out of which, at least 1 yr should have been in a team management role Must have driven process improvements in the current role Experience with process improvement/quality control tools and methods Demonstrated ability to lead diverse talent within a team, work cross-functionally, and build consensus on difficult issues Excellent communication, strong organizational skills and very detail-oriented Strong interest in hiring and developing people in their respective roles Leadership experience in coaching and performance management Experience in managing process and operational escalations Experience with aspects of speech and language technology

Keyskills :
slasalessix sigmacoachingcustomer relations

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