Technical Account Manager - OpenShift

Job Description

Technical Account Manager - OpenShiftLocation Remote SpainPosting date 2 days ago(6/15/2021 8:48 AM)Job ID 87333 Category Technical Support Job summary The Red Hat Customer Experience and Engagement (CEE) team is looking for an experienced, enterprise-level engineer to join us as a Technical Account Manager in Spain. In this role, you will work with a small set of key customers to provide practical technical and architectural guidance for the Red Hat OpenShift Container Platform. At Red Hat, customer support includes far more than just break-fix solutions, as our customers get industry-leading resources that enable their technical environments to run efficiently, so that they can focus on growing their businesses. You ll offer premium support offering that builds, maintains, and grows long-lasting customer loyalty between Red Hat and our customers. You ll forge relationships with your customers, develop a deep technical understanding of their Red Hat implementations, share technical best practices, and serve as a point of contact for any major incidents, managing customer expectations and communications to resolve such incidents. As a Senior Technical Account Manager, you will tailor support for each customer environment, facilitate collaboration with their other vendors, and advocate on their behalf. At the same time, youll work closely with our Engineering, R&D, Product Management, and Global Support teams to debug, test, and resolve issues. You ll need to be able to work as part of a team, enjoy working hard, and be professional and dedicated to meeting and exceeding expectations and building relationships. You ll also need to have excellent collaboration skills and ability to learn new technologies quickly and use your time efficiently. Primary job responsibilities

• Perform technical reviews and share knowledge to identify and prevent issues
• Understand and support our customers technical infrastructures, hardware, and solutions
• Perform initial or secondary investigations and respond to online and phone support requests
• Deliver key portfolio updates and help our customers successfully implement upgrades of offerings
• Manage customer cases and maintain clear and concise case documentation
• Build a sense of trust with customers and serve as their advocate within Red Hat
• Travel, as necessary, to visit customers, following Red Hat s COVID-19 guidelines

Required skills

• 5+ years of experience working in a support, development, engineering, or quality assurance (QA) organization
• Ability to manage and grow existing enterprise customer relationships by delivering proactive, relationship-based support
• Expertise in enterprise cloud solutions like Platform-as-a-Service (PaaS) tools like Red Hat OpenShift, containers, Kubernetes, cloud management tools like Red Hat Cloud Suite, and IT automation tools like Red Hat Ansible Automation Platform
• Outstanding written and verbal communication skills; ability to convey complex information to customers clearly and concisely
• Competent comprehension of enterprise architecture and strategic business drivers
• Ability to manage multiple issues and projects with focus on detail
• Direct experience with a variety of hardware vendors

The following are considered a plus:

• Bachelors degree in a technology-related discipline, preferably computer science or engineering
• Experience in system management, cloud, or server virtualization
• Red Hat Certified Engineer (RHCE) certification
• Experience working in DevOps environments
• Software engineering background; experience with RPM-based Linux and Java technologies
• Experience deploying applications in cloud environments
• Experience developing containerized applications
• Good understanding of continuous integration (CI) and continuous delivery (CD) concepts
• Familiarity with source code management tools like Git or Apache Subversion (SVN)
• Prior experience serving in a technical leadership or mentorship role
• Experience with training and presentation delivery

#LI-REMOTE About Red Hat Red Hat is the world s leading provider of enterprise open source software solutions, using a community-powered approach to deliver reliable and high-performing Linux, hybrid cloud, container, and Kubernetes technologies. Red Hat helps customers integrate new and existing IT applications, develop cloud-native applications, standardize on our industry-leading operating system, and automate, secure, and manage complex environments. Award-winning support, training, and consulting services make Red Hat a trusted adviser to the Fortune 500. As a strategic partner to cloud providers, system integrators, application vendors, customers, and open source communities, Red Hat can help organizations prepare for the digital future.Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.OptionsApplyApplyShareSorry the Share function is not working properly at this moment. Please refresh the page and try again later.Share on your newsfeed,

Keyskills :
computer scienceopen source softwareaccount managementproduct managementproject managementautomation toolsslaopen sourcecustomer loyaltyhybrid cloudcustomer support