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| Job Location | Chennai |
| Education | Not Mentioned |
| Salary | Rs 1.0 - 1.5 Lakh/Yr |
| Industry | IT - Hardware / Networking |
| Functional Area | Technical Support / Helpdesk |
| EmploymentType | Full-time |
HIWe are hiring candidates for a position of technical help desk in Wipro client siteLocation- ChennaiCompany - TVSSalary- 12000 in handexperience- 1-2 yearsQualification- 10th, 12th, graduate/ 3year diplomaJob responsibilities of technical help desk engineer :.Troubleshooting & fixing desktop / laptop OS, e-mail client, printer / scanner, print queue related L2 level issues Creating OS images to reduce the OS deployment time Problem solving Capability in IBM, HP and Dell and other vendors laptop/ desktop Hardware Escalation handling & Knowledge of DHCP and DNS . function of DORA process. Desktop /Laptop Inventory management Coordinating with Asset tracker for maintenance of Asset Management Mentoring FMSs teams unresolved issues Leading the FMS Team in absence of Team Leader Ability to quickly analyze & diagnosetechnicalproblems Independently generates solutions based on analytical ,technicalskills and business knowledge Mentor and train other team members Problem determination and resolution within SLAs Should be able to Perform Root Cause Analysis for the incidents Handle technicalescalations Ability to acquire; new skills & keep them updated Work with Local & Global Teams Proactive and clear communication skills Quality and Process Knowledge Should be good in client communication skills Willing to Work on Shifts based on the projects needIf interested please rewardGauri882693330resourcing.north7@vayaminfosolutions.com
Keyskills :
printer supportsystemlaptopshelpdesksupportremote desktopantivirustechnical supporttoolstroubleshootinginstallationtechnical helpdesktickting