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Job Location | Chennai |
Education | Not Mentioned |
Salary | Rs 5 - 7 Lakh/Yr |
Industry | IT - Software |
Functional Area | Network / System Administration,General / Other Software |
EmploymentType | Full-time |
Roles and ResponsibilitiesThis position will support IDP Student Placement Contact Centre omnichannel call centre solution for incident management, problem-solving and any issues on the integrated platform with external systems (SAP, yMarketing and Integration middleware). Full ownership of incident and problem management relating to the underlying Network Infrastructure supporting the Contact Centre Solution. This position will have a close working relationship with the Contact Centre System Administrator.
Keyskills :
technical supportservice improvementservice managementnetworkingoperating systemsinformation sciencecomputer systems analysistroubleshootingincident managementsystems analysiscontact centerproblem managementlanrecording servicesservice level