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Tool Service and Support Specialist

2.00 to 7.00 Years   Chennai   04 Jan, 2022
Nokia Solutions and Networks India Pvt Ltd
Job LocationChennai
EducationNot Mentioned
SalaryNot Disclosed
IndustryTelecom / ISP
Functional AreaTechnical Support / Helpdesk
EmploymentTypeFull-time

Job Description

Come create the technology to connect the worldNokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world. We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work.Mobile NetworksMobile Networks, which includes mobile network products, network deployment and technical support services, and related network management. This business group will offer the full portfolio for customers wanting to buy mobile access networks. It target leadership in key technologies such as 5G, ORAN and vRAN.

  • As a Tier 2 Senior Support engineer for Multiple Tools, you specialize in Technical Support, you apply the principles of computer science and engineering to the Support.
  • To handle incidents, perform troubleshooting and resolve within defined SLAs.
  • To administer and support users on applications and infrastructure level issues.
  • Coordination with multiple interface teams and IT team for issue resolution.
  • To Participate and lead bridge calls during emergency P1 issues focussing towards earliest resolution.
  • Drive the continuous improvements of our implementation methodology and service offerings.
  • Identifying areas of process improvement (efficiency and effectiveness) and recommending solutions that detail pros, cons and risks
  • Application UI Configuration, Workflow Configuration.
  • Promoting continuous process improvement practices through process metrics/KPIs, dashboards and role accountabilities.
  • Capability to learn and adapt to new tools - debug problems and adhere to SLAs.
  • Carry out Incident and Problem Management and work for permanent solution.
  • Monitor overall system performance using system performance and diagnostic tools and dashboards
  • Open Incident and Change Requests (e.g. submit bug/fix Incidents; submit instance clone/upgrade requests).
  • Assist in troubleshooting patch / release management issues
Additional Information,

Keyskills :
financial servicesproblem managementchange requestscomputer scienceapplication servicessqlplsqltechnical supportsupport servicesrelease managementtier 2continuous process improvement

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