UX Researcher

Job Description

User Experience (UX) teams are full of designers, researchers, UI engineers, and UI designers who are passionate about the humans who use our products. To inspire and guide design, we play an important role in gathering information on product user needs, attitudes, emotions, and behaviors. We work closely with one another, engineering, and product management to develop industry-leading products that add value to our users and Ramboll businesses.We invite you to bring your UX Design capabilities and design thinking to build next generation scalable digital tools and products into play as you contribute to new role of UX Researcher. You will assist Rambolls UX Design, Product Management, and UI Engineering teams in better understanding their users needs as a User Experience Researcher. Youll play a crucial role in developing products that are practical, usable, and delightful. You will have an influence on product development at every step as you work with stakeholders at all levels and functions. To explore user behaviour and motives, primary research methods such as field studies, interviews, journal studies, participatory workshops and ethnography, surveys, usability tests, and log analysis will be used. To succeed in this role, you must have bachelor s degree in Design, Human Psychology or equivalent in UX, Product Design and visual designAre you our new UX Researcher Click the apply-button to send your application.Inviting bright mindsDo you want to push the boundaries of your profession and develop your excellence in an open, collaborative and empowering culture We work to create a sustainable future and our inspiring projects and innovative solutions aim to set the standard among our peers. You will join a global company that has been growing successfully since its founding in 1945. Together, we lead and leave a positive impact on societies, companies and people around the world.You will join our Digital Development CentredepartmentAs our new User Experience Researcher, you will be part of Digital Development Centre which is our inhouse centre for automation and development of digital tools and products. Our mission is to digitalize and automate our engineering processes, freeing and enabling our engineers and consultants to focus even more on bringing value and sustainable solutions to our clients. We focus on the areas of Computational Design, Software as a Service (SaaS) and Virtual Design and Construction (VDC), RPA, AR/VR etc. Digital Development Centre is a subordinate of Group Digital & Innovation and co-located with Ramboll Engineering Centre (REC) in Gurgaon, Chennai and Hyderabad, India.Digital Development Centre focuses on handling complex challenges in engineering, creating and feeding automated processes to our developers for creation on new tools and processes. Its teams will be solving problems with other experienced engineers globally using innovative and creative approaches on challenges not solved before. They work across disciplines and markets with a portfolio ranging from smaller automation initiatives to prestigious major projects with complex geometry. Its aligned to the organisations vision and strategy in transforming Ramboll into the digital leader within the industry.Your key tasks and responsibilities will be:What you will be doing

• Formulating a strategy for implementing research practice along the entire product lifecycle in Ramboll.
• Defining the research objectives and formulates research proposals that are forwarded to various products.
• Leading the execution of user research using explorative, formative and summative, studies, by applying methods such as usability testing, field research, surveys, diary studies, and any other methods deemed impactful in the formulation of product approaches that improve the user experience.
• Analyzing and triangulating qualitative and quantitative data in order to generate strategic and tactical insights along with actionable recommendations that drive product design improvements and innovation that will in turn improve the user experience.
• Guiding the product development teams in a hands-on manner through both small scale and large scale user experience researches upon request. The researcher assists in the analysis and interpretation of cognitive, behavioral, and physiological consumer data.

What is required to be successful

• Creativity and innovation: Creativity in finding new and competitive methods of understanding consumer behavior and experiences in relation to the product to keep the business stay ahead with regard to customer satisfaction and user experience.
• Internal evangelism: Finding compelling and creative ways of evangelizing insights discovered from research efforts as well as institutionalizing and mentoring the best research methods practices. Internal evangelism is not limited to product management departments but is meant for the whole business to cultivate a highly informed and effective research informed product organization.
• Consumer Interaction: For the effective performance of his duties; in order to understand the consumers needs and how to best improve their experiences, the Senior UX researcher takes the initiative to interact with them. At this capacity the Senior UX Researcher, manages consumer expectations, respond to their requests, and communicates feedback to them in a simple, clear, and concise manner.
• Consultancy: Playing a consultancy role in the business by providing various product departments with advise on the best product usability trends, practices, and other consumer experience standards. He also makes recommendations for the business s product that will align the product with these trends and practices, which subsequently enhances the consumers experience.
• Communication skills: Ability to relay complex information in a simple, clear, and concise manner to collaborating personnel both verbally and written form.
• Interpersonal skills: Passion understanding jobs-to-be-done framework, user centered design, have a meticulous eye for detail, being able to manage multiple simultaneous projects with ease; a drive to take initiative beyond his normal duties; strong listening, organizational, and analytical skills; and a will and capacity to constantly learn new and developing research methods and analyses.

What should one possess

• Degree in Cognitive psychology, Human Computer Interaction, Human-Psychology, Computer Science any other related field.
• Experience of over 5 years in qualitative and quantitative research methods.
• Proven track record of successful product research within organization with vast experience in usability studies, interviewing, ethnographic observation
• Proficiency in remote usability testing tools e.g. Maze, UserZoom, Validately, User Testing, Loop11 or other remote usability testing tools.

Personal qualities that will help you succeed in this role include: self-motivated, solution mindset, attention to detail. A team player with ability to work independently with minimum supervision Flexible attitude, in agile environment with frequently changing deadlines can be relied on to meet deadlines, committed to both their work and personal development, with a willingness to widen their experience, including knowledge base and leadership skills. Good communication skills both written and verbalRamboll in IndiaRamboll has more than 1,000 experts working across five offices in India applying their passion to deliver innovative solutions in markets as diverse as Buildings, Transport, Planning & Urban Design, Water, Environment & Health and Energy. Founded in Denmark, Ramboll is a people company. We invite you to contribute to a sustainable future working in an open, collaborative and empowering culture.How to applyApply online. Attach your CV, cover letter and relevant documents showcasing why you are the right fit for the role, and when you are available to start. We look forward to receiving your application.,

Keyskills :
software as a servicehuman computer interactionurban designlog analysistesting toolsuser researchfield studiesproduct designvirtual designknowledge baseuser experiencedesign thinkingcomputer science