Workforce Planner

Job Description

Our Client is a 75,000 employee Fortune Global 500 company present in 25 countries.

• 2-4 years of WFM experience with minimum 1 year as a Planner.
• Minimum HSC
• Expertise in erlang method
• Flexible, creative problem-solving, anticipates changes and welcomes challenges.
• Strong computer skills that include proficiency in MS Office suite, particularly Excel.
• Knowledge of UCCX/Cisco phone systems/WFM scheduling tools a definite asset.
• Previous experience in a dynamic, fast-changing call centre environment required.
• Proven analytical skills ability to communicate with various management levels.
• Must be able to communicate clearly and effectively with all levels within the organization.
• Knowledge of various Call Center Reporting Systems would be a plus.

Shift Time-US ShiftWeek off: 2 Days off (WFH)Contact-mdavid@peshr.com/7208208663

Keyskills :
powerpointwfmwindowsreportingscheduling toolsenglishmicrosoft excelmicrosoft outlookcapacity managementmicrosoft wordanalyticalcapacity planninganalytical skillsmanagementerlangreporting systemsschedulingcwfm