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HC & Insurance Operations Senior Rep

2.00 to 5.00 Years   Coimbatore   21 Oct, 2019
NTT Global Delivery Services Limited
Job LocationCoimbatore
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaSales / BDGeneral / Other Software
EmploymentTypeFull-time

Job Description

In this Role you will be Responsible For

  • Processes member enrollment and change forms, including data entry.
  • Verifying proper completion of enrollment and change documentation.
  • Requests and verifies information as needed to expedite enrollment.
  • Ensuring accurate and timely completion of transactions to meet or exceed client SLAs
  • Processes daily enrollee invoices and premium reconciliation for members.
  • Organizing and completing tasks according to assigned priorities.
  • Developing and maintaining a solid working knowledge of the healthcare insurance industry and of all products, services and processes performed by the team
  • Resolving complex situations following pre-established guidelines

Requirements for this role include:

  • Both Under Graduates and Post Graduates can apply.
  • Excellent communication (verbal and written) and customer service skills.
  • Able to work independently; strong analytic skills.
  • Detail-oriented; ability to organize and multi-task.
  • Ability to make decisions.
  • Required computer skills: must have experience with data entry and word processing, possess a working knowledge of MS Office applications, and understand how to navigate through web-based applications.
  • Demonstrate strong reading comprehension and writing skills.
  • Cognitive Skills include language, basic math skills, reasoning ability and verbal communication skills.
  • Ability to work in a team environment.

,

Keyskills :
ms officedata entry it servicesdata services word processingcustomer service business processverbal communication

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