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Hiring - City Operations Manager/City Head - Coimbatore

10.00 to 18.00 Years   Coimbatore   21 Jan, 2022
Stanza Living
Job LocationCoimbatore
EducationNot Mentioned
SalaryRs 14 - 18 Lakh/Yr
IndustryReal Estate
Functional AreaSales / BD
EmploymentTypeFull-time

Job Description

Hi, We are Hiring for City Head ! Interested candidates can mail the resume / CV at Siddiqiya.khanam@stanzaliving.com or Call @8147232977 Job description

  • City Operations Manager will be responsible for the smooth functioning of all services that define customer experience at the residences.
  • City Operations Manager will also be responsible to build and train the ground operations team who will be the face of Stanza in front of students.
  • Own the P&L for all residences in the city and drive overall profitability by keeping a strong control over costs
  • Own NPS scores for the city and run projects to drive customer experience.
  • Hire Residence Captains and Micromarket Managers, and train them to manage the overall operations of each residence.
  • Oversee delivery of various services including food, hospitality, internet, laundry, and security to drive maximum customer experience
  • Build and grow best-in-class partner network across services; Monitor processes and improve service quality provided by different partners to ensure internal service level targets are met.
  • Define the day-to-day responsibilities of the team, set up reporting structure and monitor metrics on a regular basis.
  • Implement new tools created by the Technology team and drive usage.
  • Conduct onboarding and regular training of the field ops team
Required Candidate profile
  • Should be from the QSR / Retail background.
  • Should have managed multiple outlets.
  • Should be ready to travel within the city.
Note-Regional language is must Tamil
  • Interested candidates can mail the resume / CV at Siddiiqya.Khanam@stanzaliving.com Or Call @8147232977 Please fill Below google form for a quick Access.
  • https://docs.google.com/forms/d/1pYRY20cDVxGiEOd-Yv3tdWS6jAq-7va-XnN9WVSLHSU/edit
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Keyskills :
salescustomer serviceretailcompliancedeliveryservice levelservice qualitycustomer experienceqsrsetfoodtamilresumelaundrycontrolmetricstrainingsecurityreporting

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