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Recruitment for the post of BPO Process and Comm Training Analyst

2.00 to 4.00 Years   Coimbatore   21 Jun, 2022
NTT Global Delivery Services Limited
Job LocationCoimbatore
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaStatistics / Analytics
EmploymentTypeFull-time

Job Description

    NTT Data Services is Hiring! Top 10 Global Services Firm is seeking Process & Comm Training Analyst for our Business Process Outsourcing (BPO) Center in Coimbatore The Company NTT DATA Services is a top 10 global services company and part of the NTT Group, a Fortune 29 telecommunications and services company based in Japan. We operate with 60,000 professionals in 36 countries. Every day around the world we help clients explore new ways to respond to market dynamics with flexibility and speed, reduce costs with less risk, and increase productivity to enable growth. The Opportunity For more than 30 years, our Business Process Outsourcing (BPO) team has implemented the processes and technologies for our clients that bring about real transformation for customers of all sizes. Our end-to-end administrative services help streamline operations, improve productivity and strengthen cash flow to help our customers stay competitive and improve member satisfaction. In these roles, you will be responsible for:
    • Conducting/managing industry, process, compliance refreshers internal certification programs (as applicable).
    • Conducting/managing Train-the-Trainer programs and mentoring SME in the shop floor.
    • Conducting Training Needs Analysis, creating course calendars and ensuring adherence to training calendars.
    • Developing/managing content (SOPs and training materials) as per NTT/client standards.
    • Evaluating impact to business by measuring training effectiveness (feedback on training, performance during training and on the job performance).
    • Reporting training progress and training dashboards to management.
    • Participating in client presentations and demonstrating training capabilities.
    Requirements for this role include:
    • Overall 5+ year(s) of experience in BPO/ Training.
    • 3+ years(s) of experience in conducting new hire, refresher and compliance training for team.
    • 2+ year(s) of experience in healthcare related process service delivery
    Work shifts for this position will be scheduled between Monday-Friday (IST):
    • Shift 1: 9AM to 7PM
    • Shift 2: 2 PM to 12 AM
    • Shift 3: 6 PM to 3 AM.
    The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on weekends basis business requirement.Job Segment: Telecom, Telecommunications, Technology ,

Keyskills :
compliance trainingneeds analysistraining needsservice deliverydata servicesbusiness processglobal services

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