Business Analyst, Global Services Operations

3.00 to 5.00 Years Delhi 04 Mar, 2021

Job Location	Delhi
Education	Not Mentioned
Salary	Not Disclosed
Industry	IT - Software
Functional Area	General / Other Software
EmploymentType	Full-time

Job Description

Identify, create, and facilitate process design changes by conducting business and system process analysis and design at a complex level, focusing on quality improvement and data management
Identify and develop process improvement, including re-engineering and recommending the elimination of antiquated processes
Integrate new systems and processes with existing ones
Provide and support the implementation of business solutions by building relationships and partnerships with key stakeholders and by documenting business needs
Provide project-level analysis, producing required project analysis documentation, i.e., business requirements, scope matrix, use cases, sequence diagrams, data flow models, future state proposals, test scripts, project plans, user acceptance testing (UAT) Plans, test plans, and change management plans
Collaborate closely with developers to implement the requirements and provide necessary guidance to testers during the quality assurance (QA) process
Analyze and synthesize business requirements, including recognizing patterns and conceptualizing processes
Demonstrate a high degree of expertise in Business Process Modeling and Notation (BPMN 2.0)
Guide change management activities to communicate and enable business users on process and system changes using formal and informal written communication and training methods, e.g., emails, newsletters, PowerPoint presentations, executive updates, and live or recorded training sessions

Required skills

Motivated with experience working as a business analyst or project manager on large-scale projects as well as handling day-to-day operational requests from the business
Experience with establishing and contributing to process improvements
Experience dealing with complex, multicultural and multidisciplinary projects across widely diverse corporate management teams, as well as a broad spectrum of regional and global internal partners
Excellent written and verbal communication skills, interpersonal skills, leadership skills, analytical ability, and business judgment
Healthy balance of business and technical background and experience

Experience working with or certification in any of the following methodologies is a plus:

Project Management Institute (PMI) Project Management Professional (PMP)
PRINCE2
Information Technology Infrastructure Library (ITIL)
Certified ScrumMaster (CSM)
Six Sigma
Master of Science in Project Management (MSPM)
Prosci
Scaled Agile Framework (SAFe)

#LI-REMOTE About Red Hat Red Hat is the world s leading provider of enterprise open source software solutions, using a community-powered approach to deliver reliable and high-performing Linux, hybrid cloud, container, and Kubernetes technologies. Red Hat helps customers integrate new and existing IT applications, develop cloud-native applications, standardize on our industry-leading operating system, and automate, secure, and manage complex environments. Award-winning support, training, and consulting services make Red Hat a trusted adviser to the Fortune 500. As a strategic partner to cloud providers, system integrators, application vendors, customers, and open source communities, Red Hat can help organizations prepare for the digital future.Benefits

Comprehensive medical, dental, and vision coverage
Flexible Spending Account - healthcare and dependent care
Health Savings Account - high deductible medical plan
Retirement 401(k) with employer match
Paid time off and holidays
Paid parental leave plans for all new parents
Leave benefits including disability, paid family medical leave, and paid military leave
Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more!

Note: These benefits are only applicable to full time, permanent associates at Red Hat located in the United States.Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, uniformed services, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.Interested in this job ApplyApplyShareSorry the Share function is not working properly at this moment. Please refresh the page and try again later.Share on your newsfeed,

Keyskills :
user acceptance testingbusiness case developmentcustomer relationsfunctionalopen source softwarerequirementsbusiness requirementsdocumentation

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Business Analyst, Global Services Operations

Job Description

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