CCC Network & Voice Engineer

Job Description

The Command & Control Centre Network and voice engineer will serve as an Operations Subject Matter Expert (SME) to ensure Network and voice services, delivery and excellence. The current Enterprise Network Service consists of: Have in-depth exposure of IT infra management (Incident/Problem/Change/Config. Management) Ability to clearly communicate technical concepts to non-technical people. Excellent communication and customer presentation skills Ability to recognize, analyses, and effectively solve problems in a timely and organized manner using industry best practices and procedures. Possess the ability to quickly identify, diagnose and provide solutions to complex problems, requirements and integration of various technologies. Expert knowledge with layer 2 and layer 3 technologies with a focus on network equipment, specifically routers, switches, WLAN, Voice gateway and firewalls. Functions as the expert in networking experience as well as LAN/WAN optimization experience. Provide preventative maintenance, troubleshooting and quickly resolve routine problems to ensure infrastructure and application stability. Monitor availability and reliability of Data Centre Network. Resolve hardware, operational, infrastructure and application incidents within our data centre switch and routing infrastructure.Show More Key responsibilitiesMake sure day-to-day Network operations to ensure that business demands (effectiveness, cost-efficiency, stability and availability) are met. Operating the day-to-day monitoring of the services. Initiating troubleshooting and corrective actions as necessary. Ensure reason for outages are fully understood. Where required help educate third party supplier technical resources to facilitate long term incident management improvements Provide regular status reports on tasks accomplished, current issues and progress toward goals. Maintains and monitor network utilization and make necessary changes whenever required in Technical Transition & Documentation skills. Contribute to KEDB/KB/SOPs and participate in SIP/CSIs being driven by the delivery. Understand the Incident including Major incidents, Change & Problem management Driving continuous quality improvement for own and related areas Maintaining documentation and improving the organization s retained knowledge Ensuring reporting and documentation is completed as required by organisation s standards e.g. incident and problem reporting Evaluating incident and request helpdesk tickets and recommending improvements to improve effectiveness and efficiency of responses.Show More We are looking forRequired experience A minimum of 8 years of network operation support experience. Good to have: Major experience in Routing, switching, firewall, Voice Telephony, wireless, etc Experience on troubleshooting very complex network issues. Expert level knowledge and skills in BGP, OSPF, EIGRP routing protocols. Routers Cisco 800, ISR 4000 and ASR 1000 Series router. Switches Cisco 2900, 3550, 3750, 4500, 6500 series, HP Switch knowledge if any. Tool Knowledge: IPAM, SolarWinds, NPM and Service-Now Extensive understanding of networking concepts, (IE. Configuration of networks, router configuration and wireless security, TCP/IP, VPN, Content Filtering, VLANs and routing in LAN/WAN, Ethernet Port, Patch Panel and wireless networks. Performs event management, basic troubleshooting, incident management and infrastructure restorations to supported assets. Exposure to network monitoring tools Exposure to network security Knowledge on ITIL standards- Incident, Change & Problem Management. Well knowledge/experience on Cisco Firewall ASA, Checkpoint and Proxy and Zscaler technology. A minimum of 4 years of Voice operation support experience. Good understanding of IP Telephony, Telecom and Wireless network concepts Technical knowledge of Cisco IPT platform (Cisco Call Manager 10.x, Cisco Unity Voicemail, Cisco Voice Gateways, Cisco Session Manager Edition) understanding of Voice and Contact Centre desktop applications and integration with 3rd party systems such as Workforce Management, Voice Recording, and Outbound Dialler platforms knowledge of Cisco Contact Centre platform (Cisco Voice Portal, Cisco Unified Intelligence Centre Reporting) understanding of Global PSTN carrier networks and local regulatory compliance requirements.Technical skills/Personal Cisco Routing and Switching, WLAN and Perimeter knowledge. Working knowledge on EIGRP, OSPF and BGP routing protocol. Extensive knowledge LAN and WALN technologies. Cisco and HP product-based knowledge. knowledge of network monitoring tool knowledge such SolarWinds etc. Cisco ASA and Checkpoint product-based knowledge. Proxy and Zscaler domain knowledge. Cisco IPT platform, Cisco Call Manager 10.x, Cisco Unity Voicemail, Cisco Voice Gateways, Cisco Contact Centre platform, IPCC Knowledge. Excellent English clear spoken & written Good communication and interpersonal skill, able to build good working relationships with peers and team leads. Self-Initiative and analytical / problem solving skills Result-driven with persistence and consistency towards the solution of challenges. Strong customer service focus. Strong stakeholder management Ability to work in collaborative manner with all Stakeholders including our end-user business & customer community. Analytical mind set.Show More,

Keyskills :
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