CIB - Tax Operations - Vice President

Job Description

The Senior Manager will be responsible for the execution of the key business objectives, managing business risks, developing new product/operational capabilities, and developing key client/partner relationships across the Corporate & Investment Bank.This position is an opportunity for a suitably experienced candidate to join a dynamic organization and gain exposure to businesses and colleague s firmwide. The role is likely to broaden in depth as the Client Tax Operations Utility evolves.The candidate s key responsibilities include, but are not limited to:
• Leadership of a large Tax Operations teams in Bengaluru supporting multiple LOB s
• Hands-on approach to core delivery & execution of operations across lines of business
• Partnering with Product teams, Corporate Tax, Technology, Transformation & Tax Operations globally on enabling, execution of the goals & priorities
• Strong communication & influencing/negotiation skills are key
• Act as the senior escalation point for the business
• Ensure a strong and stable operational environment with robust controls, checks and balances
• Ensure a client-centric approach is core across the organization
• Strong understanding of use of tech tools, digital tools & expected to identify & execute on tactical & forward looking platform changes
• Ensure the organisation is always compliant with applicable laws and regulations
• Own & lead the talent & leadership. Build depth of the team for Tax operations. Consistent focus on the people agenda soft-skill coaching, technical training, leadership development, retention with clear succession plan
• Manage talent based across Bengaluru
• Represent the Client Tax Operations Utility in various management/business forums and industry working groups, where appropriate
• Display high degree of flexibility, adaptability in thinking and navigating through the strategic, tactical, service, offering changes whether in technology or product domain
• Attract, motivate, manage and develop a team of Operations Managers that are focused at all times on service delivery
• Verify that corrections and modifications in data are fed to various systems
• Monitor failure queues, mailboxes and databases to ensure all items are cleared in a timely manner
• Maintain procedure documents and help drive control-centric environment
• Focus on India People Strategy
• Production of various MIS reports for use by the senior management and LOB heads
• Developing and implementing tools to manage and improve Quality, Accuracy and Timeliness
• Ensure effective performance management of assigned Operations staff in J P Morgan India at all levels
• Initiate and assist in J P Morgan India strategic focus initiatives
• Financial discipline around all aspects of relevant operations
• Identify & escalate all error/exceptions on identification.
• Be audit focused in all BAU activities.
• Identify opportunities for process efficiency & implement in a controlled manner
• Thorough knowledge of SOPs/related check points.
• Perform all work in accordance to department procedures and within productivity processing and quality standards.
• Exercise good judgment and degree of confidentiality.
• Communicate with supervisor on problematic transactions or exceptions.
• Ensure effective performance management of assigned operations staff India at all levels
Candidate Qualifications required These points have been considered as being essential for the role. The candidate must be a People Manager who is able to work in a fast paced, results and metric driven environment. Your background must accurately reflect all of these for your application to be considered
• Over 15 years of experience
• 7+ years in a People Manager role
• 5+ years Business Process and Managerial experience
• Relevant Post Graduate degree qualified and relevant industry experience
• Extensive operations management experience with teams in multiple locations/jurisdictions
• Demonstrated experience in forward vision, strategic planning and execution
• Hands-on experience of client service and managing senior colleagues across relationship management, Product, Technology in influencing decisions on complex issues
• Demonstrated ability on strong analytical skills to review evolving market practices, assess oversight metrics and results, and identify trends.
• You must be able to demonstrate high emotional intelligence, with sound networking and influencing skills to empower & lead teams to success
• Demonstrated hands-on experience in risk, control frameworks, process level de-risking etc.
• You will have proven experience within an arena where accuracy is critical within strict deadlines.
• Above average skills in MS office and System tools
• Takes initiative, can work with minimal supervision
• Excellent multitasking and prioritizing skills
• Excellent relationship building and stakeholder management skills
• Attention to detail and ability to work independently
• Ability to execute tasks under aggressive targets and effectively manage to changes in plan
Desirables:
• Chartered Accountancy and/or MBA (Finance) and related industry benchmark certifications as example - asset servicing, taxation
• Knowledge of Investment Bank businesses
• Knowledge of US and non-US Regulations (including Tax)
Person profile Values:-
• Client Focus demonstrates clear understanding of importance of effective customer service, internally and externally
• Trust - evidences high standards of integrity and openness
• Teamwork demonstrates ability to work effectively as a member of a team, a collaborative style, and understands the value of diversity
• Outperformance evidences the ability to exceed expectations of others
Core Competencies:-
• Adaptability (ability to modify approach as situations change, and to easily accept changes to own organization or job requirements)
• Effective Communication (articulately expresses thoughts and ideas - both oral and written.
• Service Orientation (exceptional service focus, builds relationships with internal and external customers, strengthening the image of the company)
• Interpersonal Skills (ability to effectively build cooperative relationships with people, manage differences and resolve conflicts)
• Sound Judgement (ability to think through a situation to reach a timely and sound decision within the scope of one s authority).
• Risk management orientation (ability to understand, assess and minimise risk associated with all transactions)
• People Management (demonstrated ability/aptitude and personal motivation to select, develop, inspire and retain talent)
Job Location: Bangalore JPMorgan is an Equal Opportunity Employer.,

Keyskills :
project managementautomationcost controldeliveryltdstrong analytical skillsms officecorporate taxsmall businessasset servicing