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Job Location | Delhi |
Education | Not Mentioned |
Salary | Not Disclosed |
Industry | Recruitment Services |
Functional Area | Sales / BD |
EmploymentType | Full-time |
cluster delivery manager in delhiOwn customer relationship from delivery perspective for a particular cluster within a cityTake required actions to onboard the customers (call/physical visits etc.) and improve customer engagementHandhold the customer post product/services buyLog Voice of customers and keep the customer updated with statusLog Enhancement requests suggested by the customers, track the same and keep the customer updated with the statusLog customer issues, track and keep the customer updated with the statusLog customer feedback regarding platform or new capabilities, track the same and keep the customer updatedConduct customer satisfaction survey/NPS regularlyIdentify customers who can provide testimonialsRegular Status reporting to City Delivery ManagerMake customers aware of various platform capabilities and encourage them to leverage the sameCross-sell and up-sell the products and servicesWork with cluster sales team for demos and deal closure skillsSales, business development, client onboarding qualificationAny,
Keyskills :
project managementjavadeliveryreportingcustomer relationsbusiness developmentcustomer relationshipcustomer satisfactionsalesdemosclusterbusinessInternational SalesBusinesstoBusiness