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Customer Service Executive - Service Assurance

1.00 to 3.00 Years   Delhi   06 Jan, 2022
Job LocationDelhi
EducationNot Mentioned
SalaryNot Disclosed
IndustryTelecom / ISP
Functional AreaSales / BD
EmploymentTypeFull-time

Job Description

Interaction with NOC feasibility team and all Circle Feasibility Managers to ensure Circle teams are tracking all the feasibility requests received and ensure closure within agreed SLAsKnowledge of Desktop feasibility, Ultra Smart feasibility tools operation and workingEnd to end responsibility of feasibility management of All Circles and broadcasting of daily feasibility dashboardDriving customer first agenda and ensure 100% accuracy in the feasibilities provided to the customer.Handle daily, weekly and monthly governance calls with the customer, flashing feasibility progress report for all Circles,Adherence to HSW policy by field team and vendors.Maintain complete databases and tracking progress on wireline / wireless feasibility for the circleWorking Knowledge of fibre optics communications system, OSP/ISP/IBD permission statutory requirementsKnowledge of PROW/ROW permission process flowNeed to manage and guide field teams to achieve completion of assigned field activities in a single visitResponsible for accurately capturing detailed site survey report to achieve 100% accuracy in feasibility responseShould be familiar with Offnet partners feasibility process flow and governanceProvide regular guidance and training to field team to bring about improvement in efficiency and resourcesHas skills and knowledge that will allow them to adapt to effectively deal with unfamiliar issues, challenges, problems within their field of specializationSkills1 to 3 years of experience in relevant industry for feasibility / service delivery / service assuranceNeed to manage feasibility for Wireline and wireless feasibilities processSolution design skills of Ethernet Packet & Optical network.Understanding of Transmission Microwave-LBR/UBR, ISP/OSP network, 2G, 3G technologyResponsible for adherence to maintain agreed SLA/KPIsDemonstrate leadership through mentoring, coaching and motivating to maximize personal effectiveness.Familiar with International feasibility process flow,

Keyskills :
salesaccountscustomer serviceinsurancemis

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