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Customer Service Officer - MT

4.00 to 5.00 Years   Delhi   23 Jun, 2022
Britannia Industries
Job LocationDelhi
EducationNot Mentioned
SalaryNot Disclosed
IndustryFMCG / F&B
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

    Function: ReplenishmentKey Stakeholders:Internal: : Demand Planning, Regional Customer service & Logistics Manager, Planning Team, Transportation Team, Sales Team etc.External: C&F, transporters, Excise DepartmentEducational Qualification: Graduation/ Post Graduation in Management (preferably)Experience: At least 4-5 years of experience in Logistics Management & Customer ServiceDesired Competencies:
    • Good understanding of export processes, custom clearance, excise processes, CHA management
    • Good understanding of warehouse processes and transportation
    • Good Communication skills
    • Commercial and Negotiation Skills.
    • Self-motivated & performance driven.
    • Very high level of execution skill.
    Key Responsibilities:Export Management-
    • Responsible for Servicing from Export depot to different international markets
    • Ensuring timely container stuffing with highest utilization from export warehoue
    • Monitoring direct stuffing from various factories
    • Ensuring proper documentation for export shipment, excise coordination
    • CHA Management, negotiation and bringing efficiencies
    • Cost control and drive efficiencies in this area
    • Local laisioning with Govt. authorities
    • Tracking of demurrages and ensuring control on that
    • Coordination with CHA, Liners and evaluate cost and service level improvements
    • Service level monitoring for Export Warehouses
    Warehouse Management & Customer Service-
    • Monitoring & managing daily warehouse operations. C & F Management. Daily MIS.
    • Monitoring of overheads at warehouses & detentions. Ensure lowest possible overheads & NIL detentions.
    • Ensure highest possible warehouse utilization, innovation through warehouse layout change (if necessary) to improve efficiencies. Access existing warehouse capacity and align with existing throughput. Propose for corrections if any.
    • Monitoring Depot Operational efficiencies to manage high throughput, fastest truck turn around time, labor efficiencies etc.
    • Ensure & set up right practices across warehouse functions e.g. Unloading, Put away, Storage, Picking, Loading etc. Set up systems for right documentations.
    • Managing Demand Fulfillment for export customers
    • Monitor obsolescence at Depots and trigger stakeholders to take necessary actions to avoid finished goods write off.
    • Execute Depot SOPs and put in controls to ensure compliance. Ensure timely warehouse audits, pest controls etc. Ensure highest of hygiene & safety standards across warehouses
    • Driving & monitoring best practices
    • Develop the C & F team under him for high level of performance.
    ,

Keyskills :
accountscustomer servicebankingservice levelsales

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