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Customer Success Manager - IT/BPO

3.00 to 6.00 Years   Delhi   16 Aug, 2022
Strategic Talent Partner LLP
Job LocationDelhi
EducationNot Mentioned
SalaryNot Disclosed
IndustryRecruitment Services
Functional AreaSales / BD
EmploymentTypeFull-time

Job Description

    The Role:We are looking for an enthusiastic Customer Success Manager to work as a trusted advisor for our clients and lead them through all the phases of the product implementation. With a consultative approach, you will plan and manage account relationships with a focus on product adoption and client success.Responsibilities:- Own the client journey from on-boarding to adoption, renewal, and growth.- Deliver and measure the ROI for each account.- Manage the product implementation in terms of milestones with resource and program tracking while managing risks and escalations.- Track the engagement metrics and lead the account reviews seeking feedback and providing support at every touchpoint for optimum value delivery.- Collaborate with internal stakeholders across operations, sales, engineering, and product to ensure all queries are addressed in a timely manner.- Translate client feedback into positive impact on product development.- Improve the product adoption with greater client satisfaction.- Conduct engagement and training activities such as webinars, product demonstrations, etc.- Develop and maintain positive client relationships.- Create adoption benchmarks and forecasts based on business use cases.Requirements:- B.Tech/MBA from a premier College or University.- Minimum 3 years of experience in a Customer Success role with a track record of delivery and implementation of SaaS solutions or subscription-based products in a fast-paced environment.- Ability to create new business opportunities through relationship building with key decision-makers.- Adept at working cross-functionally to deliver results.- Deep understanding of the Financial Services ecosystem having a strong grasp of financial and/or legal terminology.- Strategic thinker with the ability to decode technical solutions for a non-technical clientele.- Prior experience in Project management or account management in a client-facing role is preferred.- Analytical and process-oriented with good knowledge of value drivers in recurring revenue business models.- Strong organizational, time management and prioritization skills.- Proactive and detail oriented with excellent communication skills and creative thinking ability.,

Keyskills :
customer serviceonboardingcustomer relationssalesmarketing

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